issues with app microsoft Authenticator

Question

Good evening, I'm having problems with my Microsoft business account. A few months ago I linked my account with Microsoft Authenticator, but now I've lost the phone I used to link it and I can't access my account because it's asking for a code.

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Answer 1

If you've lost the phone that you used to set up Microsoft Authenticator and are unable to access your account because it is asking for a code, here are some steps you can take:

1. Account Recovery: You may need to go through the account recovery process. This typically involves verifying your identity through other means, such as email or SMS, if you have set up alternative recovery methods.
2. Reset App Passwords: If you were using app passwords for your account, you may need to reset them. This can usually be done through your account settings if you can access them via another method.
3. Contact Support: If you cannot recover your account through the above methods, you may need to contact Microsoft support for assistance in regaining access to your account.
4. Set Up Authenticator Again: Once you regain access, consider setting up Microsoft Authenticator again on a new device to avoid similar issues in the future.

For more detailed guidance, you might want to refer to the Microsoft documentation on managing user and device settings with Microsoft Entra multifactor authentication.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Plan and troubleshoot UserPrincipalName changes in Microsoft Entra ID