How can I return to an earlier state of the system as things have changed and I'd like to return to an earlier state?

Question

My Microsoft Office is no longer working properly. My desk top apps now requires a the passkey, which I do not have as the Microsoft product was installed at the factory. Can I return to an earlier state of the system that was working properly? Something changed. And, my office 365 program file is labeled in Spanish.

Answer 1

To return your system to an earlier state, you can use the System Restore feature in Windows. This allows you to revert your computer to a previous point in time when everything was functioning correctly. Here are the steps to perform a system restore:

1. Access WinRE: Restart your computer and enter the Windows Recovery Environment (WinRE). You can do this by selecting Start > Settings > Update & Security > Recovery and then clicking on Restart now under Advanced startup.
2. Troubleshoot: Once in WinRE, select Troubleshoot > Advanced options > System Restore.
3. Follow the Wizard: Enter your recovery key if prompted and follow the instructions in the System Restore wizard to select a restore point and restore your system.

If your Microsoft Office is still not functioning properly after restoring the system, you may need to reset the activation state for Microsoft 365 Apps for enterprise. This can help clear any activation issues that might have arisen. You can do this using the Enterprise version of the Microsoft Support and Recovery Assistant, which is recommended for resetting Office activation on multiple devices.

If the Office program files are labeled in Spanish, you may need to change the language settings in your Office applications or reinstall Office in your preferred language.

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References:

• Restore points
• Reset activation state for Microsoft 365 Apps for enterprise

Answer 2

1

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your Office licence then recognised correctly?

2

If not, log into your Microsoft account on this link, do you find the Office licence linked to your account there?

https://account.microsoft.com/services/