i cannot access outlook. ADDriver error in Outlook

Question

i get an error when trying to open outlook i have attached a screenshot of the error

Answer 1

Hi Acurtin,

Thank you for reaching out to Microsoft Q&A forum.

This is a known incident that can occur when the local authentication state becomes stuck. Please follow the steps below:

1. Clear Outlook Local State

• Press Windows + R to open the Run dialog.
• Type: olk.exe --clearLocalState
• Press Enter and wait for the process to complete.
• Restart Outlook and sign in again.

2. Restart your computer, then open Outlook.

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