Accessing Hotmail account still not possible despite complete account recovery process completed

Question

I have moved from New Zealand to Dubai.

I have been locked out of my hotmail.

I have completed the account recovery TWICE, entering a lot of information.

Each time my account passwrod reset is APPROVED but then when entering the new password into the boxes i get this message

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later"

It never lets me try again later.

I am not using a VPN on the device.

I just want a human to look into this, it's so annoying.

Answer 1

It sounds like you're experiencing a frustrating issue with accessing your Hotmail account after moving to Dubai. Since you've already gone through the account recovery process and received approval for a password reset, but are still facing problems logging in, here are a few suggestions:

1. Wait and Retry: Sometimes, temporary issues with the service can resolve themselves after a short period. If you continue to see the message about a temporary problem, try waiting a few hours before attempting to log in again.
2. Clear Browser Cache: If you're using a web browser, clearing your cache and cookies can sometimes resolve login issues. After clearing, restart your browser and try logging in again.
3. Try a Different Browser or Device: If possible, try accessing your account from a different web browser or device to see if the issue persists.
4. Contact Support: Since you mentioned wanting to speak with a human, consider reaching out to Microsoft Support directly for assistance. They may be able to provide more specific help regarding your account access issue.
5. Check Service Status: Occasionally, Microsoft services may experience outages. You can check the status of Outlook services to see if there are any known issues affecting account access.

If these steps do not resolve the issue, contacting Microsoft Support would be the best course of action to get personalized assistance.

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References:

• Troubleshoot sign-in issues and account access problems

Answer 2

Hey there! Nice to meet you!

The error message you received: ""There's a temporary problem with the service. Please try again. If you continue to get this message, try again later""

This indicates that your account is temporarily blocked due to unusual activity, possibly because you are signing in from a new location.

Kindly perform these steps to resolve this error:

1. Perform a password reset/account recovery using an InPrivate window or Incognito. Also try using different devices and network services.
2. Wait 24 hours, but please make sure not to reset the password within that timeframe, as this may reset the lock cooldown.
3. If it doesn't work, try waiting exactly 48 hours before requesting another account recovery.

You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Lastly, I recommend checking this article for tips on accessing your account when you travel: https://support.microsoft.com/office/how-to-access-outlook-com-when-traveling-c44f16da-7156-4890-853c-286aafeda87e

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl