Microsoft is blocking SAM.gov from sending messages with OTP codes

Question

Microsoft is blocking SAM.gov from sending messages with OTP codes. This is NOT a user problem, as you can find out quickly if you do an AI search on this issue. It happened before earlier this year when Microsoft implemented security changes to Outlook that caused the blockage. It was only fixed after Microsoft made changes to their code to allow the OTP messages from SAM.gov to go through.

This is a critical issue for SAM.gov users and needs your immediate attention!

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E-Mail: [Moderator note: Removed PII]

Phone/WhatsApp: [Moderator note: Removed PII]

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Answer 1

It appears that there is an ongoing issue with Microsoft blocking messages from SAM.gov, particularly those containing One-Time Password (OTP) codes. This situation has been noted previously when Microsoft implemented security changes to Outlook, which led to similar blockages. Users experiencing this issue should report it to Microsoft support for further assistance, as it is critical for SAM.gov users to receive these OTP messages without interruption.

For immediate resolution, it may be necessary for Microsoft to review and adjust their security protocols to allow these messages to pass through as intended.

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References:

• Fix issues with printers, scanners, and LOB apps that send email using Microsoft 365
• Resolved issues in Windows 11, version 24H2
• Microsoft for Startups Knowledge Sessions
• Microsoft for Startups Knowledge Sessions

Answer 2

Hi Delphine Arnett,

Thank you for reaching out to Microsoft Q&A Forum. I understand how urgent this is for SAM.gov users who depend on receiving OTP codes to access their accounts.

If you need to communicate with the SAM program about this, please see https://federalprocessingregistry.net/contacting-sam-gov-customer-service-guide/

Disclaimer: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.

If you're currently locked out and can't receive OTP code, please kindly try this workaround for SAM.gov users:

1. Create a New SAM.gov login account

• Go to SAM.gov but don't log in normally
• Click "Create an Account"
• Use an alternate email address that is not currently part of your existing entity profile (preferably non-Outlook/Hotmail)
• Complete the verification process with your alternate email

2. Link to your existing entity

• During profile setup, link this new account to your existing entity using your UEI/CAGE code
• Request the appropriate role (e.g., Entity Registration Data Entry)
• This sends an approval request to your entity workspace
• Log out

3. Approve the role request

• Sign back into your regular SAM.gov account
• Find the pending Role Request notification
• Approve the new account's role request then log out

4. Complete registration

• Sign back in with your new alternate sam.gov account
• You can now complete registrations and receive OTP codes

Based on community discussion, this workaround has helped other users regain access. Please feel free to let me know how it goes. Thank you for your understanding and patience!

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