Hello
Was the Windows 11 license purchased from Microsoft, or third party?
I replaced my motherboard and you deactivated my product.
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Travis Spence
0
Reputation points
I purchased a copy of windows 11 on 10.8.25 to go with a new PC I had built. The motherboard was unfortunately faulty and had to be replaced. I replaced said motherboard on 11.30.25 and was notified my copy of windows was deactivated because it was registered on another device. Same device, new part. Your policy of registering a product to parts and not a person is asinine. Reactivate my copy of windows, I'm not going through your endless loop help page because they all tell me to contact you and I have no way to contact live help due to the endless loop hell hole that is your terrible website.
Windows for home | Windows 11 | Accessibility
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Travis Spence 0 Reputation points
2025-12-01T16:43:48.5433333+00:00 Shocker, I was replied to by the same endless loop AI bot that offers no solution or ability to speak with an actual person. This is why people pirate your software. I know I'll be doing just that for every future microsoft transaction.
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EmilyS726 186.7K Reputation points Independent Advisor2025-12-01T17:15:05.69+00:00 -
Travis Spence 0 Reputation points
2025-12-01T17:17:49.97+00:00 Purchased from Microsoft, even with the assistance of one of their store assistant agents because I needed to reset my MS account password.
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EmilyS726 186.7K Reputation points Independent Advisor
2025-12-01T17:19:44.14+00:00 Thank you. So that means it is on digital license. Have you already tried this? go to Settings > System > Activation, run the troubleshooter, choose the hardware change option. When it asks you where it is installed on right now, you should choose the old device name. Then click on Activate button. And on the next screen when it asks you where to transfer it to, choose your new device name. See if that does the trick.
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