Email Inbox does not automatically load

Question

My inbox does not automatically load new messages. Using "send receive all folders" also does not work. I have to close Outlook and reopen each time to receive new messages.

Answer 1

Hi @Erica Bustinza 

Welcome to Microsoft Q&A forum. 

Thank you for reaching out to us. I understand how inconvenient it can be when new messages don’t appear automatically in your inbox. The issue is often related to Outlook’s Send/Receive settings.  

Here are some steps you can try: 

Method 1. Update Outlook 

1. Open Outlook and navigate to the file menu. 
2. Click on Office Account and press on Update options. 
3. Tap on Update Now to get a newer version of Outlook. 

Method 2. Clear Outlook cache 

1. Close Outlook. 
2. Navigate to: C:\Users[YourUsername]\AppData\Local\Microsoft\Outlook 
3. Delete the cache file to refresh Outlook performance. 

Method 3. Disable cached exchange mode 

1. Go to file and click on Account Settings. 
2. Press on Account Settings in the drop down menu. 
3. Now, choose your email account and hit on Change. 
4. Uncheck use Cached Exchange Mode. 
5. Relaunch Outlook to see error fix Outlook not Downloading Emails. 

Method 4. Repair Outlook data file 

1. Press Win+R and locate path: C:\Program Files\Microsoft Office\root\Office16\ScanPST.exe 
2. Select your PST file and check on Make backup of scanned file before repairing then press Repair to solve Outlook not Downloading Emails. 

Method 5. Disable Add-ins 

1. Press Window+R and type Outlook.exe /safe and hit on Ok button to open Outlook in Safe Mode. 
2. Go to file and click on options in the list and navigate to Add-ins in the list and choose COM-Add-ins and click on Go. 
3. Disable unnecessary and suspicious add-ins. 

Method 6. Review Email Rules and Block Senders 

1. Go to Home and click on Rules. 
2. Press on Manage Rules and Alerts and make sure no rules are redirecting, deleting or hiding your emails. 

Method 7. Manually Send/Receive Emails 

• Click on Send/Receive and hit on Send/Receive all folders to force Outlook to update new emails. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to your thoughts on this. 

 

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