Open Ticket [Moderator note: personal information removed]

Question

I submitted a ticket last Wednesday to get back into my account that I’m the sole admin of. I’ve still heard nothing back and can’t access anything!!!

Answer 1

Dear Joe Mace,

Welcome to Microsoft Q&A. 

Thank you for providing the details about your situation. I completely understand how critical it is to regain access to your account, and I truly appreciate your patience while this is being resolved.

I’m currently reviewing the information related to your ticket and will share any updates with you as soon as I have them.

Please note that cases involving a locked sole admin account are handled exclusively by Microsoft’s Data Protection Team to ensure security and proper tenant ownership verification. I don’t have the ability to unlock or access your account directly, but I’ll continue to monitor this case and support you in every way I can.

Thank you again for your patience and understanding.

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