User can't update business phone number or even disable accounts

Question

my entire IT department (aside from Global Admins) are unable to disable accounts or update business phone number. We have already double checked the permissions are correct and the issue started suddenly without anything changing.

Answer 1

Hi Sami,

Thank you for posting, I am here to help. May i know if you are disabling this via Active Directory?

Have you reported this to your IT administrator?

We recommend you to report this to your IT administrator can help you to disable the account of this current user.

Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know.

Best regards,

Jansher

Answer 2

Hi, yes this is in Entra Admin Center (Entra ID, formerly AzureAD). I am the IT Administrator. I'm trying to figure out why this is happening. Nothing was changed in terms of permissions

Answer 3

Hi Sami,

Thank you for responding and sharing all of this information the error that you are getting still triggers the Insufficient privileges, lack of necessary permission to disable this user.

Is this happening only to one user account?

Please double check if your account has the permission / privelleges from Entra ID to update the status of a user like disable, remove or add.

Have you reported this to your Global Admin?

Answer 4

Everyone on my team has the "User Administrator" role