Cant open a support ticket

Question

Cant open a support ticket

Robert Toshiyuki Morrell 0

Why is the option to submit a ticket removed?? Documentation is not helpful in many cases. I just want to open a ticket with support, which I pay for every month

Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T17:02:50.11+00:00

Hello Robert Toshiyuki Morrell,

Can you please provide the snapshot of what you are facing while submitting the support ticket?

Robert Toshiyuki Morrell 0

Hi Rukmini,

As an example here is a screenshot. Regardless of my choices, there is never an option to submit a ticket. If you select dropdown items just for the sake of choosing something, (even though my problem isnt there), the 'NEXT' button just goes to more documentation.

User's image

Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T17:41:30.31+00:00

Hello Robert Toshiyuki Morrell, Please click on Submit a support ticket https://azure.microsoft.com/en-in/support/ and try!
Robert Toshiyuki Morrell 0 Reputation points

2025-12-02T18:00:03.68+00:00

If I follow your link and login and type the same problem in the box, I am seeing different options now. There is a pathway to get to a point where there is a support ticket submission option, but i have to choose an option that is not related to my problem.

Im not sure why this is the case.
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T18:07:14.5533333+00:00

Robert Toshiyuki Morrell What option do you want to choose? Can you please tell the Service?
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T18:36:47.4433333+00:00

Robert Toshiyuki Morrell Do you have Owner, Contributor, or Support Request Contributor role?
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-03T17:44:35.2666667+00:00

Hello Robert Toshiyuki Morrell, Following up to see if the above provided information was helpful. If you have any further queries do let us know.
Robert Toshiyuki Morrell 0 Reputation points

2025-12-03T18:16:35.42+00:00

Hi Rukmini. I am the global administrator.
Robert Toshiyuki Morrell 0 Reputation points

2025-12-03T18:17:36.48+00:00

Its okay, I chose a random option, just to submit a ticket.
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-03T18:18:50.5766667+00:00

Robert Toshiyuki Morrell, Can you please share how did you submit?

1 answer

Your answer

Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T17:02:50.11+00:00

Hello Robert Toshiyuki Morrell,

Can you please provide the snapshot of what you are facing while submitting the support ticket?
Robert Toshiyuki Morrell 0 Reputation points

2025-12-02T17:38:19.6+00:00

Hi Rukmini,

As an example here is a screenshot. Regardless of my choices, there is never an option to submit a ticket. If you select dropdown items just for the sake of choosing something, (even though my problem isnt there), the 'NEXT' button just goes to more documentation.
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T17:41:30.31+00:00

Hello Robert Toshiyuki Morrell, Please click on Submit a support ticket https://azure.microsoft.com/en-in/support/ and try!
Robert Toshiyuki Morrell 0 Reputation points

2025-12-02T18:00:03.68+00:00

If I follow your link and login and type the same problem in the box, I am seeing different options now. There is a pathway to get to a point where there is a support ticket submission option, but i have to choose an option that is not related to my problem.

Im not sure why this is the case.
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T18:07:14.5533333+00:00

Robert Toshiyuki Morrell What option do you want to choose? Can you please tell the Service?
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-02T18:36:47.4433333+00:00

Robert Toshiyuki Morrell Do you have Owner, Contributor, or Support Request Contributor role?
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-03T17:44:35.2666667+00:00

Hello Robert Toshiyuki Morrell, Following up to see if the above provided information was helpful. If you have any further queries do let us know.
Robert Toshiyuki Morrell 0 Reputation points

2025-12-03T18:16:35.42+00:00

Hi Rukmini. I am the global administrator.
Robert Toshiyuki Morrell 0 Reputation points

2025-12-03T18:17:36.48+00:00

Its okay, I chose a random option, just to submit a ticket.
Rukmini 9,490 Reputation points Microsoft External Staff Moderator

2025-12-03T18:18:50.5766667+00:00

Robert Toshiyuki Morrell, Can you please share how did you submit?

Answer 1

Robert Toshiyuki Morrell 0

Sure, I went through the Help + Support blade and selected the following options.

Details

Type	Technical
Type	Technical
Service	Microsoft Entra Admin Center
Problem type	Issue with a feature in a specific section / External Identities

Then just select any option that displays the "Submit a support Ticket" button.

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Cant open a support ticket

1 answer

Your answer