Pc doesn't working correctly after update

Question

Hello there, i was wondering if anyone here could help me if microsoft can't.

With before last update everything was working just fine, after the update (last one before today) my speakers aren't working, i can't turn off my pc correctly, and some of windows tools aren't working properly..

So, first one:

Speakers are working normaly, i checked them on different devices, phone, another pc, laptop, mp3 player, and they're just working fine. No idea why on my man pc they aren't working..

I tried different solutions, like troubleshooting (isn't working, white screen just appear and nothing happen), redownloading drivers for sound. Trying realtek drivers, checking if there is wrong cable connected but i didn't find solution :(

I'm music and sound lover so i'd really appreciate if someone could help me since microsoft can't..

Second thing:

My pc turn off power button isn't working correctly. Normaly i just pressed button, pc shutted down and nice. After update when i press button or just normally close pc on start option it's like pc stays on "sleep mode". Fans are working, mouse is working (rgb stuff so i can see i pc is shutted down)

and i can't do nothing.. Doesn't matter if i press any button or power button, nothing happens..

Except when i do hard reset, then pc shut down. I have to do it everytime i want to shut down my pc..

No idea what's going on..

and last thing i thing is less important.. i tried to contant microsoft for any solutions or just find any but i just don't have time and motive to do it :( nothing really intresting pops up when i googling my problem.. and i can't contact microsoft on their own site because it's always redirecting my to forum for searching my problem..

So guys.. i would really appreciate if you can help me.. sound for me is most important :(

Answer 1

It sounds like you're experiencing multiple issues after a recent Windows update. Here are some troubleshooting steps you can try for each of your concerns:

1. Speakers Not Working

• Check Sound Settings: Right-click the sound icon in the taskbar and select Sounds. Ensure that the correct playback device is set as default.
• Run the Windows Update Troubleshooter: This tool can help fix problems related to Windows Update that might be affecting your sound. You can find it in Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Update Audio Drivers: Since you've already tried redownloading drivers, ensure that you have the latest drivers from the manufacturer's website. You can also try uninstalling the audio driver and then restarting your PC to let Windows reinstall it automatically.
• Check for Windows Updates: Sometimes, additional updates can fix issues caused by previous updates. Go to Settings > Update & Security > Windows Update and check for updates.

2. Power Button Not Shutting Down

• Change Power Settings: Go to Control Panel > Hardware and Sound > Power Options. Click on Choose what the power buttons do and ensure the settings are configured correctly. You may want to disable fast startup to see if that resolves the issue.
• Check for Driver Updates: Sometimes, outdated drivers can cause power management issues. Ensure all your drivers, especially chipset and power management drivers, are up to date.
• Run Hardware Diagnostics: If your PC manufacturer provides a hardware diagnostic tool, run it to check for any hardware-related issues.

3. General Troubleshooting

• Safe Mode: Boot your PC in Safe Mode to see if the issues persist. If they don’t, it may indicate that a third-party application or driver is causing the problem.
• System File Checker: Run the System File Checker tool by opening Command Prompt as an administrator and typing sfc /scannow. This will check for and attempt to repair any corrupted system files.

If these steps do not resolve your issues, you may want to consider rolling back the update if possible, or seeking further assistance from Microsoft or a professional technician.

---

References:

• Windows 10 upgrade quick fixes
• Bug checks (stop code errors)

Answer 2

Hello Dawid, that update seems to have messed things up. Thanks fo reacing out.

First, check your Sound Settings to see if the right playback device is selected. Windows sometimes changes it. Then, go to Device Manager and see if your audio device has a warning icon. If not, trash the audio driver and restart your machine to get Windows to reinstall it.

As for the shutdown issue, Fast Startup or power settings might be the cause. Try turning off Fast Startup in Control Panel > Power Options >Choose what the power buttons do. This usually fixes shutdown problems.

If these tips don't solve the problems, let me know if your machine uses Realtek onboard audio or something else? Also, did you update via Windows Update?

Regards,

Rez

Answer 3

It sounds like the update really messed with both your audio and power management settings. Since the TV output works but the speakers don’t, the issue is likely with how Windows is handling the analog output or the Realtek driver after the update. Sometimes updates switch the audio format or disable enhancements. Can you check in Sound Settings under your speakers’ properties if the format is set correctly and enhancements are off? Also, try running mmsys.cpl from the Run box, select your speakers, click Configure, and test them there. If that fails, it might need a clean Realtek reinstall using the latest version from your motherboard or PC manufacturer, not just Windows Update.

For the shutdown issue, if disabling Fast Startup didn’t help, it could be a power state bug introduced by the update. Try opening Command Prompt as admin and running powercfg /h off to disable hibernation completely, then restart and test shutdown. If that still doesn’t work, we might need to check if the update changed your BIOS power settings or ACPI drivers.

Quick question: what Windows version are you on now (22H2, 23H2, etc.), and do you remember the KB number of the update that caused this?

Answer 4

It appears Windows is incorrectly recognizing your speakers as a Steam Streaming Microphone, a common problem after updates when audio settings are corrupted. Windows 11 25H2 users have reported Realtek driver issues after installing KB5067036 and similar updates. A solution involves forcing Windows to reassign the correct role to the jack.

Try the following:

1. Open Device Manager, go to Sound, video and game controllers, and uninstall all Realtek-related items.
2. Go to View > Show hidden devices and remove any ghost audio devices.
3. Restart your computer. Install the latest Realtek driver from your motherboard or PC maker's website. Don't rely on Windows Update.
4. Open Realtek Audio Console (or HD Audio Manager, if available) and set the port to Speaker Out. If you don't see the console, get it from the Microsoft Store.
5. If Windows still says Steam Streaming Microphone, go to Settings > System > Sound > Advanced sound settings, and under Output, pick the Realtek device.
6. In mmsys.cpl, check the Recording tab and disable any phantom microphone entries.

Regarding the shutdown problem, KB5067036 was intended to fix a bug where Update and Shut Down didn't fully power off. However, some users still experience systems hanging with fans running, suggesting ACPI or chipset driver conflicts.

Here are some steps to try:

1. Open Command Prompt as an administrator and run powercfg /h off to turn off hibernation and Fast Startup.
2. Update your chipset drivers and Intel Management Engine Interface from your motherboard's support page.
3. If the issue persists, check your BIOS for ERP or Deep Sleep settings and enable them.

If these steps don't work, consider going back to the previous build or doing an in-place repair using the latest ISO, as this issue seems related to 25H2's power state handling.

Do you see any yellow warnings in Device Manager under System Devices or Sound controllers? Is your BIOS up to date?