is support@microsoft.com microsofts email?

Question

is support@microsoft.com microsofts email?

Omar Obaisi 0

i wonder if support@microsoft.com is really microsofts email.

Moved from: Community Center | Not monitored

Viorel 127.2K Reputation points

2025-12-02T19:53:30.27+00:00
In addition:

https://en.wikipedia.org/wiki/Email_spoofing

https://support.microsoft.com/en-us/office/phishing-and-suspicious-behavior-in-outlook-0d882ea5-eedc-4bed-aebc-079ffa1105a3
james priestly 0 Reputation points

2026-02-24T22:30:36.9566667+00:00

please use all my microsoft rewards to donate to a charity

2 answers

Your answer

Viorel 127.2K Reputation points

2025-12-02T19:53:30.27+00:00

In addition:

https://en.wikipedia.org/wiki/Email_spoofing

https://support.microsoft.com/en-us/office/phishing-and-suspicious-behavior-in-outlook-0d882ea5-eedc-4bed-aebc-079ffa1105a3
james priestly 0 Reputation points

2026-02-24T22:30:36.9566667+00:00

please use all my microsoft rewards to donate to a charity

Answer 1

EmilyS726 256K Independent Advisor

Hello,

The email address domain is legit, but can you provide a bit more context? Did you get an email from them, or are you hoping to reach out to support?

Microsoft doesn't provide email support, you need to go through the Get Help app, or go to https://support.microsoft.com/contactus if you need to reach support.

CBG Studios 0 Reputation points

2026-05-21T16:51:10.8733333+00:00

I have been to that website. It sends me in circles. Does Microsoft even have a support team? I have been trying to contact them for a year needing help about a hacked account.
Hornblower409 12,245 Reputation points

2026-05-22T10:32:29.1433333+00:00
@CBG Studios said

I have been to that website [ https://support.microsoft.com/contactus ] It sends me in circles

You must have a working Microsoft email account to use Chat or any other Support Services. If you can not logon with your current account, create a new, temporary one at https://signup.live.com (Once you are in Chat you can tell them the actual account with the problem).

Chat Support

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: "Account hacked or compromised"

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Other Products"

Category: "Manage Account Security"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser"

Answer 2

The email address support@microsoft.com is not listed as a legitimate email domain used by Microsoft support. According to the provided context, Microsoft support uses specific domains such as microsoft.com, microsoftsupport.com, and mail.support.microsoft.com. Therefore, an email from support@microsoft.com is likely not from Microsoft support and could be a phishing attempt.

References:

How do I know if an email from Microsoft support is genuine?