Outlook on MacBook Pro on Tahoe 26.1 no longer allowing me to send emails

Question

In Outlook, if I click into Accounts and select the one I need, the wrong server information is in the Incoming and Outgoing server fields. However all the information (including the toggle switch which would allow me to edit the server information) is greyed out.

This is the latest version of Outlook, running on a Macbook Pro on the Tahoe 26.1 OS. This problem has been on-going for the last two weeks.

Answer 1

It sounds like you're experiencing an issue with your Outlook account settings being greyed out, preventing you from editing the incoming and outgoing server information. This can happen if Outlook is not recognizing the account properly or if there are restrictions due to the account type.

To resolve this issue, you might consider the following steps:

1. Remove and Re-add the Account: Sometimes, removing the account and then re-adding it can reset the settings and allow you to enter the correct server information. You can do this by going to Tools > Accounts, selecting the account, and clicking the minus (-) sign to remove it. After that, add it back using the correct settings.
2. Check for Updates: Ensure that your Outlook is updated to the latest version, as updates can fix bugs and improve functionality. You can check for updates by going to Help > Check for Updates in Outlook.
3. Repair Outlook: If the above steps do not work, you may want to try repairing your Outlook installation. This can sometimes resolve issues with account settings.

If the problem persists, consider reaching out to Microsoft Support for further assistance, as they may have more specific solutions for your version of Outlook on Mac.

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References:

• Microsoft Outlook for Mac compatibility with Apple iCloud

Answer 2

Hi, I understand how inconvenient that must feel when you just want to send an email and the settings look locked.

What’s happening is that the latest Outlook for Mac uses an auto-configuration system, so manual server edits are disabled in the new interface.

If the server info changed recently, Outlook won’t let you override it there. The quickest fix is to remove the account and add it back, so Outlook refreshes the settings.

Another option is to switch back to Legacy Outlook, which gives you full control over those fields.

Before we go further, can you confirm if this is an Exchange, Microsoft 365, or IMAP account?

Also, have you tried checking for updates or toggling back to Legacy Outlook yet?

That will help me guide you to the next step.

Regards,
Aron