Hi,
please show Activation page of Settings and a screenshot of msinfo32 tool.
How did you purchase Windows license and what version and edition?
I can't reactivate my Windows 10 Pro retail license on my new hardware with windows 11 pro
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 24%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Stefan Januszkiewicz
0
Reputation points
My old machine was running a retail copy of Windows 10 pro that I purchased which I have tried to use the product key to activate on my new computer but I keep getting this error.
Reactivate Windows
We can’t reactivate Windows from these devices.
- Edition doesn't match
- Windows edition on the devices listed below don’t match the Windows edition installed on the device you’re using right now.
-
DESKTOP-3L9EJ41Windows 10 ProfessionalGigabyte Technology Co., Ltd.
Windows for home | Windows 11 | Install and upgrade
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko 107.7K Reputation points Independent Advisor2025-12-02T23:56:29.6166667+00:00