Can't receive emails in Outlook on Mac but can send the,

Question

Microsoft Outlook on the Mac is not receiving emails. It is able to send. So the issue is not one of Internet access.

I've checked my account via Webmail and the emails appear there.

I've stopped and started Outlook. I've rebooted my Mac.

I'm running Version 16.103.3 (25113013)

Answer 1

Hi,

Sorry you’re having trouble with Outlook. If you can send emails but can’t get any new ones on your Mac, chances are something’s off with your incoming mail settings, maybe there’s a glitch in the app, or your mailbox might be too full.

Start with the basics. Make sure Outlook isn’t stuck in “Work Offline” mode. Check your Junk folder, and look over any rules you’ve set up, they might be moving your mail around without you realizing. Also, log in to your webmail and see if your mailbox is full. If it is, clear out some old emails or big attachments.

Still nothing? Try clearing the Outlook cache. Just right-click the folder that isn’t updating, go to Properties, and hit Empty Cache. This gets Outlook to re-sync with the mail server. Updating both Outlook and your Mac can help, too, old software sometimes messes with syncing. In Outlook, go to Help and pick Check for Updates. On your Mac, head to System Settings, then General, and tap Software Update.

If you want some extra troubleshooting tips, check out this link:

Can’t send or receive email in Outlook.com

https://support.microsoft.com/en-us/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642#:~:text=Invalid%20email%20address%20%2D%20The%20recipient's,from%20accessing%20all%20your%20messages.

Got questions? Leave a comment below.

Thank you,