i was disconnected while the agent was asssisting with issue so how ro freconnet

Question

i was disconncted with assistant while resloving issue

Answer 1

If you were disconnected while being assisted by an agent, you can reconnect to the same customer service representative if the reconnection feature is enabled. Here are the options available for reconnecting:

1. Reconnect with a link: If the service representative shared a reconnection link with you during the chat, you can use that link to reconnect.
2. Reconnect through a prompt: If you were using a chat widget with authentication settings, you might see an option to continue with the previous session or start a new conversation when you return to the chat.
3. Timeout scenario: If there was a timeout, you may be directed to a redirection link configured by the service representative, or you may start a fresh conversation if no link is set.

Make sure to reconnect within the configured reconnection time, and ensure that the representative has not ended the session or closed the chat window.

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References:

• Configure reconnection to a previous chat session

Answer 2

their is no link to recconet

Answer 3

they haven given service refreence number

Answer 4

This forum is just a user to user forum, if you were in contact with Microsoft support and you were disconnected, and they did not provide you with a case number, then you will need to use the same method you previously used to contact their support again.

What problems are you experiencing that you needed to contact Microsoft Support, please provide full details on the problem.