How do I cancel microsoft copilot studio without cancelling microsoft 365

Question

How do I cancel microsoft copilot studio without cancelling microsoft 365

Kenneth Kern 0

Dear Community,

I have spent nearly two hours trying to cancel Microsoft Copilot Studio ($200/month) without cancelling Microsoft 365. First, I called the "1-800" number, and the answerbot sent me to my personal Microsoft 365, which doesn't have the subscription for Copilot Studio; then it hung up on me when I asked to talk to a human being. Obviously talking to a human is not part of the rules in the answerbot's code. Next, I went to my personal business account (as I am a consultant) to create a ticket, but under all the types of tickets in the dropdown, there is no listing for "cancel microsoft copilot studio". Hence I cannot cancel the Copilot Studio subscription.

So now I find myself unable to cancel a $200/month agentic app that I don't need. I have searched endlessly to find a place that shows a subscription to copilot studio, but there is none. Believe me, I have a subscription, since I have a bona fide bill for $200 from microsoft, which is legitimate. The bill is useless, as it lists a phone number to the answerbot that is of no help. The bot won't let you talk to a human being.

I would be very grateful if someone could explain how to cancel the subscription. When I go to the Admin Center I don't see a listing for microsoft copilot studio.

Thank you.

Moved from: Microsoft Copilot | Others

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Answer 1

Phoebe-N 6,805 Microsoft External Staff Moderator

Hello @Kenneth Kern

Welcome to the Microsoft Q&A Community!

Thank you for reaching out and for providing the information regarding the difficulties you have experienced while attempting to cancel your Microsoft Copilot Studio subscription. I understand the importance of resolving this matter promptly while ensuring that your Microsoft 365 services remain unaffected.

To assist you effectively, please review the following points and next steps:

Have you contacted Microsoft Support using the official regional phone numbers listed on the Microsoft Customer Service page?
Please confirm that you are signed in with the business account that was used to purchase the Copilot Studio subscription. Subscriptions associated with business tenants will not appear under personal Microsoft accounts, which could explain why the subscription is not visible in the Microsoft 365 Admin Center.
Do you know whether your billing account is under a Microsoft Online Services Agreement (MOSA) or a Microsoft Customer Agreement (MCA)? The cancellation process differs depending on the account type. You can review the official guidance here: Cancel your subscription.

If the subscription still does not appear or you cannot complete the steps above, please submit a support request through the Microsoft 365 Admin Center:

Sign in to the Admin Center with your business account credentials.
Navigate to Billing, select Support, and then choose New Service Request.
Provide your subscription ID or invoice details to ensure the billing team can assist promptly.

Let me know if you have any further concerns or need assistance with any of the steps provided. I am happy to help!

Thank you for your cooperation, and I look forward to helping you resolve this matter.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-12-05T13:49:34.0533333+00:00

Hello @Kenneth Kern

Good day! I hope you're doing well!

It has been a while and i am writing to see how things are going with this issue. Have you had a chance to check the reply provided? Please feel free to let me know if there are any updates or if you need any further support.

Thank you so much for your time and kindness.
Kenneth Kern 0 Reputation points

2025-12-05T22:11:16.2866667+00:00
Things are not going well at all. I am sure you are aware that the Microsoft phone numbers lead to a chatbot, who will not transfer the caller to a human. The chatbot keeps sending me to admin and service links, none of which help me because I can't get into the admin area I need. According to several LLMs, the problem is as follows:

(2) GoDaddy is the Reseller of my Business Account. It Blocks My Access to be Able to Cancel Copilot Studio

Because Dr. Kern is using a reseller-managed tenant, he is blocked from the Microsoft Admin Center and cannot cancel the subscription myself.

GoDaddy needs to open a cancellation request with Microsoft Commerce and stop the billing. They refuse to do so, since they can't see my account on the customer end.

(3) What Dr. Kern sees online: When Dr. Kern clicks any Microsoft Admin link, it redirects him back to GoDaddy. He cannot access Azure billing, Microsoft 365 billing, or Services & Subscriptions. This means the subscription lives in a hidden billing-only tenant under my domain, which only GoDaddy can access.

(4) Request for Urgent Escalation to Advanced Support, with Actions Needed: Dr. Kern asked GoDaddy to escalate this to the Office 365 Advanced Support team or Tier 2 Microsoft 365 support. He needs GoDaddy to:

Locate the hidden Copilot Studio / Power Platform subscription tied to my domain

Submit a formal cancellation request with Microsoft Commerce

Confirm cancellation in writing

Ensure no future $200/month charges occur

GoDaddy refused to do any of this, claiming they cannot see my account. Of course they don't because this is a known issue with Copilot Studio and Power Platform.

The subscription is certainly visible in the GoDaddy reseller backend, not the customer view. The advanced support team should be able to see it and submit the cancellation request. Why they refuse to do so is unclear. Escalate this to GoDaddy Management as soon as possible.

(6) Please do not let GoDaddy send you to Microsoft: Microsoft will not talk to you because GoDaddy is the reseller. Microsoft blocks admin access and forces all support through GoDaddy. They are the reseller of record, so only GoDaddy can initiate the cancellation. You've spent 6hours attempting to reach Microsoft, to no avail.

(7) Escalation to Advanced Support with GoDaddy Unhelpful

Escalating this to the Office 365 advanced support team at GoDaddy resulted in them sending me back to Microsoft, because they can't see anything listed.

CONCLUSION: Calling Microsoft is a waste of time, since it connects me to a virtual assistant that hangs up after stating I need to go to an admin center, which I cannot access because GoDaddy owns the account. There is no other way for me to cancel the subscription, because my business site only shows "copilot", not copilot studio. If anyone knows of a way to cancel this under the conditions above, it would really help. Right now I feel as if Microsoft is stealing from me, using unethical business practices to hide the account, making it impossible for me to cancel, or even contact them. Calling a number and having a virtual assistant not connect me to a human being, and then send me to links that I cannot access, is a charade and not customer service.

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How do I cancel microsoft copilot studio without cancelling microsoft 365

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