Viso is giving an error

Question

Visio is giving the following error and I have tried to fix it with no luck even the provided repair button does not fix the issue. I the repair Now button doesn't work and I have also tried to reinstall and that did not work either.

Answer 1

Hi @Murray Maj TK@CFMWC@Defence365,  

Welcome to the Microsoft Q&A forum.    

Thank you for contacting us regarding the issue you are experiencing with Microsoft Visio. I truly appreciate the time you’ve taken to provide detailed information.

The behavior you are experiencing is commonly caused by corrupted installation files or Office configuration, conflicts with the operating system or other software, or registry and permission errors. 

 

Here are my recommendations, which I hope will be helpful to you: 

1/ Start Visio in safe mode 

• Press Windows + R, type: visio /safe  
• 
• If Visio opens in Safe Mode, the issue may be caused by Add-ins. 
  • Go to File > Options > Add-ins, select COM Add-ins, click Go, and uncheck all Add-ins.
  • 
  • Restart Visio normally and check if the issue persists. 

2/ Completely remove and reinstall Office/Visio 

• Download the Microsoft Support and Recovery Assistant (SaRA) tool. 
• Run the tool, select Uninstall Office, and follow the instructions to completely remove Office/Visio. 
• Restart your computer. 
• Reinstall Visio from the official source (Microsoft 365 portal or your licensed installer). 

3/ Verify account and license 

• Make sure you are signed in with a Microsoft account that has a valid Visio license. 
• Check activation status in File > Account within Visio. 

4/ Check and repair system files 

• Open Command Prompt as Administrator and run: sfc /scannow 
• 
• After completion, restart your computer. 
• If the issue persists, run:DISM /Online /Cleanup-Image /RestoreHealth 

5/ Contact Microsoft Support   

If the issue persists even after these steps, it may stem from a deeper system-level cause. In this case, I recommend contacting your organization's IT administrator, who can submit a support request to Microsoft through the Microsoft 365 Admin Center. They’ll be able to access system-level information to investigate the issue thoroughly and provide assistance. At the very least, they can offer the most effective workaround to ensure your experience remains smooth and secure.      

   

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.     

 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you. 

I look forward to hearing your thoughts on this. 

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