Cancelled Subscription but still being charged

Question

Hi there,

I cancelled my subscription few weeks ago we are still being charged for th subscription. th account that I'm receiveng the billing document is <PII: moderator removed>

could you please dbl check this for me and get abck to me with confirmation for cancelling my subsciption and refund the amount that was deducted?

please see the info you might need regarding the payments

1. What is the exact charge amount?

€17.27
2. On what date did the charge occur?

01/12/2025

3. Was the charge made to your card or through PayPal?

not sure

4. Can you share the exact charge description as it appears on your bank statement?

<PII: moderator removed>

Answer 1

Please understand that our forum is a public platform, and we will modify your question to cover the personal information of your payment in the description. Kindly ensure that you hide these personal or organization information next time you post error or some information to protect personal data. 

Dear @Hedieh Khodavandi

Welcome to Microsoft Q&A Forum!

Thank you for sharing your situation. I completely understand how frustrating unexpected charges can be, and I truly empathize with your concern.

As moderators in the Q&A forum, we unfortunately do not have the ability or authorization to access billing systems or process refunds. The best and fastest way to resolve this is by contacting Microsoft’s Billing Support team directly.

Therefore, here are what you can do:

1.Confirm your account type:

• If you use a personal Microsoft account, sign in at https://account.microsoft.com/services
• If you use a business/organization account, sign in at https://admin.microsoft.com

2.Contact Billing Support:

After you can verify your account type, please go to https://support.microsoft.com/en-gb/contactus. Then, after signing in, you’ll see options tailored for your account type to connect with Microsoft Support (see image below).

Please kindly prepare full of documents that can be related to this payment and provide them to Billing team. They will verify your subscription status and process any eligible refund.

Also, I found this helpful article if you used business account, you could follow this link for more instructions: Get support - Microsoft 365 admin | Microsoft Learn 

Apologies for redirecting you to the related team support as the forum moderators in this community have limited rights to check this issue due to security protocols, and to get the fast and correct assistance we requested for it.    

I truly appreciate your patience and understanding during this time.  

Hope my answer will help you, for any further concerns, kindly let me know in the comment section.  

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Answer 2

If you have cancelled your subscription but are still being charged, there are a few possibilities to consider:

1. Billing Period: When you cancel a subscription, you typically retain access until the end of the current billing period. Charges may still appear until that period concludes.
2. Invoice Timing: If you made changes to your subscription, such as cancelling, those changes may not reflect until the next billing cycle.
3. Refund Policy: Depending on when you cancelled your subscription, you may be eligible for a refund. If you cancelled within 24 hours of purchase, you might qualify for a full refund. After that, refunds are prorated based on the unused portion of your subscription.

To resolve this issue, I recommend checking the following:

• Verify the cancellation status through your Microsoft account.
• Review your billing history to confirm the charges and the cancellation date.
• If necessary, contact Microsoft support directly for assistance with your account and to inquire about any potential refunds.

For further details on billing and refunds, you can refer to the relevant Microsoft documentation regarding your subscription type.

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References:

• Understand your invoice for your Microsoft MOSA billing account
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)