biometric sign in isn't working

Question

Elon figure print isn't working. keeps asking to use a different finger or moveto left or lower??

Answer 1

If your biometric sign-in isn't working and you're receiving prompts to use a different finger or adjust your finger position, you can try the following troubleshooting steps:

1. Check VBS: Ensure that Virtualization Based Security (VBS) is running. You can verify this by opening System Information and looking for Virtualization Based Security listed as Running.
2. Biometric Isolation Trust-lets: Check if the biometric isolation trust-lets are running. They should be listed under System Information > Software Environment > Running Tasks as bioiso.exe and ngciso.exe.
3. Re-enroll Fingerprint: Go to Settings > Sign-in Options, remove the nonfunctioning fingerprint enrollment, and re-enroll your fingerprint.
4. Device Manager: In Device Manager, ensure that your fingerprint sensor is listed under Biometrics devices. If it is, try uninstalling the driver and then restarting your device to allow Windows to reinstall the driver.
5. Restart Biometric Service: Remove any existing PIN from the system and restart the biometric service by running the command net stop wbiosrvc && net start wbiosrvc in an elevated command prompt.
6. Feedback Hub: If the issue persists, consider filing a feedback item using the Feedback Hub to report the problem.

These steps should help you resolve the issues with biometric sign-in.

Answer 2

Hi,

Are you sure that the fingerprint reader is clean?

Please try to use a cotton cloth to clean it and check.

Let me check what we can do.

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.