I reset the security settings to factory after uninstalling macafee. Now the computers asking for some registration key I think. Then it shut off after a couple minutes and won’t turn on! What do I do?

Question

I reset the security settings to factory after uninstalling macafee. Now the computers asking for some registration key I think. Then it shut off after a couple minutes and won’t turn on! What do I do?

I reset the security settings to factory after uninstalling macafee. Now the computers asking for some registration key I think. Then it shut off after a couple minutes and won’t turn on! What do I do? I bought the computer in June of July and it was purchased through my colleges bookstore. I just use it for school.

2 answers

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Answer 1

It sounds like your computer may be experiencing issues related to the security settings you reset. Here are some steps you can take to troubleshoot the problem:

Check Power Supply: Ensure that your computer is properly plugged in and that the power supply is functioning. If it's a laptop, try removing the battery (if possible) and holding the power button for 15 seconds before reconnecting the battery and power.
Boot into Safe Mode: If the computer turns on but doesn't stay on, try booting into Safe Mode. You can do this by pressing the F8 key (or Shift + F8) repeatedly as the computer starts up. This may allow you to access the system without loading all drivers.
Reset BIOS Settings: If you reset security settings in the BIOS, you might want to try resetting the BIOS to its default settings. You can usually do this by accessing the BIOS menu during startup (often by pressing F2, Del, or Esc) and selecting the option to reset to factory defaults.
Check for Error Messages: If the computer is asking for a registration key, it might be related to software activation. Make sure you have the necessary keys for any software that requires activation, including the operating system.
Contact Support: Since you purchased the computer through your college's bookstore, consider reaching out to their support or your college's IT department for assistance. They may have specific procedures for handling issues with devices purchased through them.

If none of these steps work, you may need to consider professional repair services.

References:

Answer 2

DaveM121 832.5K Independent Advisor

When you start your PC now, what is the startup sequence you see on the screen, do you see the PC manufacturers logo screen, then do you see the spinning dots to indicate Windows is attempting to start, at what part of that process does it fail and what error is on the screen.

Or do you not see any of that is there just a black screen when you start your PC?

Christensen, Kaitlin Nicole Stevers 0 Reputation points

2025-12-05T17:35:57.2966667+00:00

It won’t turn on now. It first booted to the BIOS screen. Last night all I did was uninstall Macfee, updated chrome, and I think there was a windows update two days ago that I did. Anyways I cut it off after. This morning I cut it on. I didn’t press anything F Keys to signal it to go into the BIOS it just went there. This happened two other times and I just escaped BIOS and loaded to my windows 11. This time I went over to security and went to factory reset the security settings. I didn’t this because it looked like after uninstalling Mcafee that a bunch of the defender stuff was off and I had cut some on as well before I shut it off. Anyways when I saw I could factory reset I thought that would be the smart thing to do. So after I selected that it said to enter a 4 digit code to confirm. It had me do that two times. Then it asked if I wanted to boot to windows 10 or 11. I have 11 so I clicked 11 and then it loaded up another bios looking blue screen asking for a registration key. I wasn’t sure what mine was so I was about to look on my phone and try and see where to find it. During this time the computer shut off. I cut it back on and it went straight to the screen asking for the registration key again well, I continued to look it cut off again! Now it won’t cut on at all no lights no nothing.
Christensen, Kaitlin Nicole Stevers 0 Reputation points

2025-12-05T17:36:33.3966667+00:00

Also, when I shut it off the last night, it had nearly a full battery. So I don’t believe it is dead. I’m going to try and plug it up when I get home later.
DaveM121 832.5K Reputation points Independent Advisor

2025-12-05T17:41:03.1233333+00:00

Thank you for that information.

When you get home, plug in the laptop and leave it to charge for an hour before turning it on, then check if the laptop will boot up correctly.

If not, remove the power cable from your laptop.

Press and hold the power button on the case of your laptop for 30 seconds.

Wait 30 minutes

Reconnect the power cable and start your laptop, is there an image on the screen and does it boot into Windows?

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I reset the security settings to factory after uninstalling macafee. Now the computers asking for some registration key I think. Then it shut off after a couple minutes and won’t turn on! What do I do?

2 answers

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