I am getting below error when i try to submit my details to book PL400 certification . We encountered an unexpected error. please try again later. if this issue continues. please contact sit support. Please help me to resolve this

Question

Hi ,

I am getting below error when i try to submit my details to book PL400 certification . We encountered an unexpected error. please try again later. if this issue continues. please contact sit support. Please help me to resolve this

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Moved from: Microsoft Edge | Website issues | Windows 11

Answer 1

Hi Joy,

You can try using the PC and see if it helps. Otherwise, contact support.

https://learn.microsoft.com/en-us/credentials/support/help

How to submit a support request

Step 1. Go to online support request

• For Product family, confirm that “Learning” is selected.
• Under Product or Service, confirm that “Microsoft Credentials” is selected.
• Select a high-level category most closely matching your issue.
• For Types of Support, select Professional No Charge.
• Input your location and time zone.
  • Select “Email" as preferred contact method.
    • Note: Credentials support is only available through email and not by phone. If you select "Phone," support will still be provided via email.

Step 2. Describe the issue

• Provide a clear summary of the issue.
• Provide your Learn Username (available in Learn Settings).
• Attach screenshots of any error message or technical issue to help us understand the problem.

Step 3. Contact Details and Sharing

• The person submitting the case is the "Primary Contact" for the support case.

Step 4. Submit support case

• Your case number will be displayed and confirmed in an email from "******@mail.support.microsoft.com" (Check your junk folder).
• Credentials Support will contact you during business hours, 6 AM - 6 PM PT, to resolve the issue.
• You can check your case status online, using the Manage tab on the online support request.

I’m eager to hear back and work together to find a solution.

Answer 2

If the URL contains ERROR_VUE_WIDE_BLOCK then your account has been blocked

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.