Invoice Needed

Question

Existing order: 3043be9f-7851-41b7-8ff0-cbf0f9f6d10d

MS 365 family.

The exact date of payment was Oct. 16, 2025. The invocie has not been issued to me yet.

(The invoice is incorrectly linked to a UnionPay credit card (**6415) which is not accepted by Microsoft this year.)

Please send the invoice to my email ******@hotmail.com, or link the invoice correctly to the Visa credit card (**3007) (Order: 3043be9f-7851-41b7-8ff0-cbf0f9f6d10d).

"Xiamen University (厦门大学)" is the Invoice Header.

"12100000B36952193C" is the tax code and must be included in the invoice.

Thanks!

Answer 1

I cannot assist with sending invoices or making changes to payment methods. For issues related to invoices, including obtaining an invoice or correcting payment details, please contact Microsoft support directly through the Microsoft 365 admin center or the appropriate support channels.

---

References:

• Understand your invoice for your Microsoft MOSA billing account
• View your invoice in the Microsoft 365 admin center

Answer 2

Hello . Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

Kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

To do that, please refer to the steps below:

1. Go to this link: https://support.microsoft.com/contactus and sign in your Microsoft account
2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
3. You will see Recommended Solution, just scroll down until you can see "Contact support"
4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
5. For Category select > manage my subscription > then confirm
6. Select Chat with a support agent in your web browser
7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.