Cant redeem MS Rewards Roblox gift card because my country's phone number code isnt supported

Question

I'm trying to redeem a Roblox gift card from Microsoft Rewards, and I've earned way more than enough points to redeem it, but because I earned my points from using a VPN and not from browsing normally, now that I want to redeem it and need a phone number, I can't add it because my country's phone code (+98) isn't supported. I also don't have anyone that has a legitimate phone number that's supported or outside of Iran at all. What do i do?

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Answer 1

Hi Dasher

Thanks for posting in the Microsoft Q&A Forum!

Microsoft Rewards has strict regional restrictions for compliance and fraud prevention. If your account is registered in a region that doesn’t support phone verification or gift card redemption, there’s no official workaround to bypass these requirements. Using a VPN to earn points often triggers these restrictions because the system detects mismatched regions, since you were originally not meant to get access to certain Microsoft Rewards services.

Here are your legitimate options:

• Check Microsoft Rewards regional availability: Confirm whether your country supports gift card redemption. If not, you won’t be able to redeem those rewards for Roblox or similar items.
• Update your account region (if allowed): If you’ve moved to a supported country and can provide valid proof (billing address, payment method, phone number), you can update your Microsoft account region in your profile settings. This requires real, verifiable information.
• Redeem for available options in your region: If gift cards aren’t supported, look for other rewards that don’t require phone verification (e.g., sweepstakes entries, donations).
• Contact Microsoft Rewards Support: Explain your situation honestly. They can confirm what’s possible for your account and region.

Important: Avoid using VPNs for earning points in the future. It violates the Rewards terms and can lead to account suspension or forfeiture of points.

Hope this can provide more information to you. Let me know if there's anything else I can help you with!

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Answer 2

Unfortunately, if your country's phone number code (+98 for Iran) is not supported for redeeming Microsoft Rewards, there may not be a direct way to resolve this issue through the existing options provided by Microsoft. Here are a few suggestions you might consider:

1. Contact Microsoft Support: Reach out to Microsoft support to explain your situation. They may have alternative solutions or be able to provide assistance specific to your case.
2. Check for Updates: Sometimes, Microsoft updates their supported regions and phone codes. Keep an eye on any announcements or updates regarding Microsoft Rewards and supported countries.
3. Use a Different Account: If you have the option, consider creating a new Microsoft account with a phone number from a supported region, if you can obtain one legitimately.
4. Ask for Help: If you have friends or family in a supported region, you might ask them if they can assist you in redeeming the gift card.

Unfortunately, without a supported phone number, redeeming the gift card may be challenging.

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References:

• Overview

Answer 3

Hello, good day and thank you for your question. To add the above, “Be sure to redeem your rewards points in the same region you signed up in. Do not use a VPN while trying to redeem points. When redeeming points, use a mobile or landline phone number for authentication and not a VoIP phone number.”

https://support.microsoft.com/en-us/account-billing/how-to-redeem-microsoft-rewards-points-52f5f51f-38ed-3a9b-b6e1-8308dd49a3c3

Answer 4

Yes and sorry to know that the country that you are located is not supported in Microsoft Rewards and therefore I am afraid that you will not be able to proceed with anything as even the use of VPN is not allowed.