Request for Name Update in Microsoft Certification Profile

Question

Hi Team,

Greetings of the day!

I would like to inform you that I had scheduled my Azure 900 Certification exam on 06-Dec-2025 at 10:45 PM IST. However, the exam was revoked by the proctor due to a mismatch in my first and last name. The proctor has raised a case (Case ID: 13925921) and advised me to contact the Microsoft team to update my name accordingly.

I request your support in updating my name as below:

First Name: PRATHYUSHA Last Name: D

Thank you for your assistance.

Regards,

Prathyusha D

9118731515

Answer 1

To update your legal name on your Microsoft Certification profile, you need to follow these steps:

1. Ensure you are logged into the Learn Profile that you’d like to change.
2. Go to settings in your profile.
3. Follow the instructions for updating your Legal Name.
4. If you see messaging asking you to contact Certification Support, please follow the link and file a ticket with the Credentials Support team.

Since your case has already been raised by the proctor, it would be best to mention your Case ID (13925921) when you contact support for a quicker resolution.

Thank you for your patience, and good luck with your certification!