How do I get credit for purchasing M 365 twice?

Question

I created one family subscription under one account email and by accident paid for the other under another account email. I only need one family plan and that had included both of these email accounts in previous years. I would like credit for my accidental payment. How do I go about getting it?

Answer 1

To request a credit for purchasing Microsoft 365 twice, you should follow these guidelines:

1. Submit a Credit Request: Since you have accidentally purchased a subscription under a different account, you need to submit a credit request. This must be done within 120 days of the new subscription purchase.
2. Provide Necessary Information: When submitting your request, include details about both subscriptions, such as the account email addresses and the dates of purchase.
3. Check Eligibility: Ensure that you meet any specific qualifications or restrictions that may apply to credit requests for duplicate licenses.

If you need further assistance, consider contacting Microsoft support directly for help with your specific situation.

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References:

• How and when to request a credit from Microsoft