Hi,
- To isolate the issue, try playing sound on a different application. Are you experiencing the same issue?
- What browser are you using?
- What is the exact model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
- Press Windows + X and choose Device Manager.
Click View > Show Hidden devices
Expand Sound, Video, and Game Controllers.
Take a screenshot and share it here.