can not install windows app

Question

Request Id: 4cd<PII: moderator removed>

Correlation Id: 2df<PII: moderator removed>

Timestamp: 2025-12-07T08:21:13Z

Message: AADSTS500200: User account '<PII: moderator removed>q.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Answer 1

Please understand that our forum is a public platform, and we will modify your question to cover the personal information in the description. Kindly ensure that you hide these personal or organization information next time you post error or some information to protect personal data. 

Dear @思诺 李,

Welcome to Microsoft Q&A Forum!

Thank you for reaching out. The issue occurs because the application does not support personal Microsoft accounts. To proceed, please:

1.Sign out of your personal account and sign in using your business (work or school) account.

2.If you do not have a business account, kindly ask your administrator to either:

• Provide you with a business account, or
• Invite your current account as a guest user in Azure Active Directory.

Once this is done, you should be able to install and use the application without issues.

Also, you can check these articles for more insights (please ask your Admin in your organization to see them if applicable):

• Quickstart: Add a guest user and send an invitation
• Add and manage B2B collaboration users in the Microsoft Entra admin center

I hope this information can help you and please feel free to give any feedback in comment section.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

The error message you are encountering indicates that the user account you are trying to use is a personal Microsoft account. Personal Microsoft accounts are not supported for the application you are attempting to install unless you have been explicitly invited to an organization.

To resolve this issue, you should sign out of your personal Microsoft account and sign back in using an organizational account that is supported by the application. If you do not have an organizational account, you may need to contact your administrator or the organization that manages the application for assistance.

---

References:

• Error AADSTS50020 - User account from identity provider does not exist in tenant
• How to Troubleshoot Common Issues