I cannot receive any email but can send emails

Question

I tried everything, nothing in the spam folder, internet works properly, I even cleared the roam cache folder, no rules. I can send emails but cannot receive any

Answer 1

If you can send emails but cannot receive them, there are several potential issues to consider:

1. Spam Filters: Even though you mentioned checking the spam folder, it's possible that your email provider's spam filters are still blocking incoming messages. Ensure that your email settings allow messages from all senders.
2. Quarantine: Incoming emails might be sent to quarantine due to specific rules set by your email provider. Check if there are any quarantine settings that might be affecting your incoming mail.
3. Email Rejection: Your emails might be rejected by the malware filter or due to specific rules. This can happen if the email contains attachments that are flagged or if the message body has certain keywords.
4. Delivery Failures: There could be issues with the delivery of messages, such as the destination not being reachable or the message timing out during delivery attempts. You can run a message trace to find out more about the delivery status of your emails.
5. Configuration Issues: Sometimes, configuration issues with your email client can prevent messages from appearing. Ensure that your email client is set up correctly and is not using any conflicting settings.

To troubleshoot further, consider running a message trace to see if there are any specific errors related to the emails that you are expecting. This can help identify if the messages are being blocked or if there are other issues at play.

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References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Message Trace FAQ in Exchange Online

Answer 2

Hi @bahriankasweldarabiawll,

Welcome to Microsoft Q&A, and thank you for reaching out to us.

Please note that as a Microsoft Q&A moderator, I do not have access to your specific configuration, and my testing environment is limited, so I can only assist based on available documentation and resources. That said, I’ll do my best to assist you as much as possible.

Based on your description, could you or your admin check the email delivery status for messages sent to your mailbox on Exchange Online Message Trace? If possible, kindly share the error code and log via private message.

Additionally, does this issue also occur in New Outlook or Outlook on the Web?

In the meantime, from my research, this issue is commonly caused by:

• Mailbox out of storage:

If your mailbox has hit its storage limit, new emails won’t come through. You can check this in Outlook by going to File and check storage space under Mailbox Settings:

I also suggest checking your storage in Outlook Web to confirm it matches what you see in the desktop app. You can find this under File > Account Info > Storage:

• Classic Outlook running in Offline mode:

Although you mentioned your internet is working fine, could you check if Outlook is set to ‘Work Offline’? When this mode is enabled, Outlook disconnects from the mail server and stops syncing new messages. You can verify this by looking at the status bar:

If it shows ‘Offline,’ you can switch back online by going to Send/Receive > Work Offline and click it to reconnect.

Once the status shows “Connected to Exchange,” you should start seeing new messages again.

I hope this help, looking forward to your response.

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