How to Cancel Business 365 Subscription

Question

Help with cancellling ongoing business subscription

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Moved from: Microsoft 365 and Office | Other

Answer 1

Dear Cara Ferns,

Welcome to Microsoft Q&A. 

Thank you for reaching out. To cancel an ongoing Microsoft 365 Business subscription, you’ll need to have Global Administrator or Billing Administrator rights in your organization.

Here’s how you can do it:

1. Sign in to the Microsoft 365 Admin Center

• Use an account with admin privileges.
• Go to Billing > Your Products
• Locate the subscription you want to cancel.
• Select Cancel Subscription
• Confirm the cancellation.
• Review any refund details (Microsoft typically offers prorated refunds if canceled within 30 days of renewal).
• Complete the process
• The subscription will either end immediately or at the end of the current billing cycle.
• Your data will remain accessible for 30 days after cancellation before it is permanently deleted.

You can find more details here: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

If you purchased through a Microsoft partner or reseller, you’ll need to contact them directly to cancel.

If you cannot access the Admin Center or do not have admin rights, please reach out to your organization’s administrator or contact Microsoft Support: Customer service phone numbers - Microsoft Support 

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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