Switch from Microsoft 365 to Microsoft family classic

Question

I received an email regarding being able to switch from Microsoft 365 to Microsoft Family Classic - which would give me a refund. The link in the email doesn't work. I spoke to someone online - useless. How can I get this switch done?

Answer 1

Hi Maree,

I think the steps below should help

Log In to Your Microsoft Account: First, visit the Microsoft account services page and log in with your credentials. The link for it is here.

• Manage Subscription: In the next step, look for your Microsoft 365 subscription and select the Manage option. Then, you should find an option labelled Cancel subscription.
• Select the Classic Plan: After cancelling, you may be prompted to switch to one of the Classic plans available. These include:
  • Microsoft 365 Personal Classic (approximately $69.99 per year)
    • Microsoft 365 Family Classic (roughly $99.99 per year)
• Confirm Changes: Concurrently, Follow the on-screen instructions to confirm your downgrade to the Classic plan. Be aware that the new subscription will take effect upon your next billing cycle

https://www.yourwindowsguide.com/2025/04/use-microsoft-365-without-copilot.html

I’m eager to hear back and work together to find a solution.

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.

Answer 2

Actually just realised that maybe I have to push Cancel before it will show me the other options.

I am a bit apprehensive about pushing cancel in case I am doing the wrong thing.