USB ports not working

Question

USB ports not working

FHutchings 0

I had a message stating Windows 10 is no longer being upgraded, and my computer can not facilitate windows 11.

Since receiving this message, my USB ports have stopped working, except the one for my mouse.

Please can you explain why this has happened? How am I supposed to work without being able to access my sensitive documents (which should not be placed online) on my USB?

T.S. B 0 Reputation points

2026-07-23T00:17:18.6866667+00:00

USB charger port not working Both micro usb power not working
Vikki-T 8,050 Reputation points Microsoft External Staff Moderator

2026-07-24T09:28:58.8433333+00:00

Hi T.S. B,

I understand how frustrating it is when both charging ports stop working.

Could you please tell us the brand and exact model of the device and confirm whether these are Micro-USB, USB-C or standard USB ports? Also, do the ports provide no power at all or do they charge devices but fail to detect them in Windows?

For now, please try a different known-working cable and charger, fully shut down the device, disconnect all accessories for about 30 seconds and then restart it. If both ports still provide no power, the device may need to be checked for a hardware or charging-controller issue.

3 answers

Your answer

T.S. B 0 Reputation points

2026-07-23T00:17:18.6866667+00:00

USB charger port not working Both micro usb power not working
Vikki-T 8,050 Reputation points Microsoft External Staff Moderator

2026-07-24T09:28:58.8433333+00:00

Hi T.S. B,

I understand how frustrating it is when both charging ports stop working.

Could you please tell us the brand and exact model of the device and confirm whether these are Micro-USB, USB-C or standard USB ports? Also, do the ports provide no power at all or do they charge devices but fail to detect them in Windows?

For now, please try a different known-working cable and charger, fully shut down the device, disconnect all accessories for about 30 seconds and then restart it. If both ports still provide no power, the device may need to be checked for a hardware or charging-controller issue.

Answer 1

Dear FHutchings,

Thank you for your question and for sharing the details into Microsoft Q&A Forum.

I understand how important it is for you to access your sensitive documents securely, and I’m here to help. First, please check out the answers shared by AI and DaveM121 above, they contain valuable insights and practical tips that might help you further.

The message about Windows 10 no longer receiving upgrades is informational and does not directly cause hardware issues. However, the USB problem you’re experiencing may be due to one of the following:

Driver issues: USB drivers might have become corrupted or disabled after recent updates.
Compatibility changes: Some updates or patches can affect older hardware.
Hardware fault: If only one port works (for your mouse), the USB controller on the motherboard might be failing.

Here are steps you can try:

Open Device Manager and check if any USB controllers show errors or are disabled.
Uninstall and reinstall USB drivers. You can download the latest drivers from your PC manufacturer’s website.
If the issue persists, consider using a USB hub on the working port or transferring files via a secure local network as a temporary solution.

We hope these steps help you restore full functionality to your USB ports and regain secure access to your important documents. Wishing you a smooth experience in troubleshooting your Windows 10 device and getting back to work without interruption.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Vikki-T 8,050 Reputation points Microsoft External Staff Moderator

2025-12-16T07:53:58.7466667+00:00

Dear FHutchings,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Answer 2

DaveM121 914.5K Independent Advisor

1

Right click your Start Button and open Device Manager.

Please provide a screenshot of that full window.

2

Connect the USB drive to your PC.

Right click your Start Button and open Disk Management.

Expand the bottom pane so all drives and partitions are visible in that pane.

Please provide a screenshot of that Disk management window.

0 comments

Answer 3

There can be several reasons why your USB ports are not functioning properly after receiving the message about Windows 10 no longer being upgraded. Here are some potential causes and solutions:

Driver Issues: The USB ports may not be working due to outdated or corrupted drivers. You can check for updates in Device Manager and reinstall the USB drivers if necessary.
Power Management Settings: Sometimes, USB ports can be disabled due to power management settings. You can check the power settings in Device Manager and ensure that the USB selective suspend setting is disabled.
BIOS Settings: The BIOS may have settings that disable USB ports. Restart your computer and enter the BIOS setup to check if the USB ports are enabled.
Hardware Issues: There could be a hardware malfunction with the USB ports themselves. If possible, test the USB devices on another computer to rule out device issues.
Windows Updates: If your system is not receiving updates, it may lack important patches that could affect USB functionality. Make sure your system is up to date with the latest updates available for Windows 10.
USB Device Compatibility: Ensure that the USB devices you are trying to use are compatible with your system and are functioning properly.

If you need to access sensitive documents on your USB, consider trying the following workarounds:

Use a different computer to access the USB drive and transfer the files to a secure location.
If you have access to a USB hub, try connecting your USB devices through the hub to see if that resolves the issue.

If the problem persists, you may need to consult with a technician for further diagnosis and repair.