New windows update will not let me sign into anything.

Question

For some reason the new KB5072033 update won't le me sign back in the Microsoft Store, the Xbox App an the Xbox Accessories app. I tried everything to get it to work and nothing seems to fix the problem, I don't know what is the best way to fix this?

Answer 1

If you're having trouble signing into the Microsoft Store, Xbox App, and Xbox Accessories app after the KB5072033 update, here are some steps you can take to troubleshoot the issue:

1. Check for Updates: Ensure that your Gaming Services and Xbox App are up to date. You can do this by:
   • Launching PowerShell as an administrator and entering the command: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers to remove the current version.
   • Then, enter the command: start ms-windows-store://pdp/?productid=9MWPM2CQNLHN to reinstall Gaming Services.
   • For the Xbox App, use the command: get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers followed by start ms-windows-store://pdp/?productid=9mv0b5hzvk9z.
2. Restart Your PC: Sometimes a simple restart can resolve issues related to services that are in a bad state.
3. Check Sandbox Environment: Make sure you are in the RETAIL sandbox. If you are in a dev sandbox, the apps may not function correctly.
4. Registry Permissions: If the issue persists, check the registry permissions to ensure that the All Application Packages group has the necessary permissions. You can do this by:
   • Opening regedit.exe and checking permissions for HKEY_USERS and HKEY_CLASSES_ROOT.
5. Create a New User Account: As a last resort, try creating a new user account to see if the problem is user-specific. If the issue does not occur in the new account, consider migrating your data to the new profile.

By following these steps, you should be able to resolve the sign-in issues with the Microsoft Store and Xbox apps.

Answer 2

Hi jamie younkin,

Thank you for reaching out to Microsoft Q&A forum. I’m sorry to hear that you’re running into this after the KB5072033 update. Let’s work through this together.

Here are a few things that usually help:

Step 1: Reset the Apps

For Microsoft Store, go to: Settings > System > System Components > Microsoft Store > Advanced Options, then select Repair. If that doesn’t work, choose Reset.

Do the same for Xbox App under Settings > Apps > Installed Apps. This clears any corrupted data that might be blocking sign-in.

Step 2: Check Xbox Services

Press Win + R, type "services.msc", and hit Enter. Look for these services and make sure they’re running and set to Automatic:

• Xbox Live Auth Manager
• Xbox Live Networking Service
• Xbox Live Game Save
• Gaming Services

If any are stopped, right-click and start them.

Step 3: Try a Clean Boot

This helps rule out conflicts from other apps:

• Press Win + R, type "msconfig", and hit Enter.
• Under Services, check Hide all Microsoft services, then click Disable all.
• Go to Startup > Open Task Manager then disable all startup items.
• Restart your PC and test sign-in.

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track. 

Step 4: Roll Back the Update

If nothing else works, try uninstalling KB5072033:

• Go to Settings > Windows Update > Update History > Uninstall Updates.
• Find KB5072033 and remove it.
• Restart and check if sign-in works.

Please try these steps and let me know if the issue persists. I’ll be happy to assist further.

Thanks for your patience while we get this sorted out.

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