"You've tried to sign in too many times with an incorrect account or password."

aaron yeo 0 Reputation points
2025-12-12T00:28:16.1433333+00:00

I changed my password,
I changed my password,
I waited 5 days
I contacted support,
I requested account reinstatement
I changed my password,
I contacted support,
I reset my account.
I changed my password,
I changed my password,
I contacted support,
I reverified my account,
I contacted support,
I changed my password,
I changed my password,
I was told to wait 7 days,
I waited 8 days.
Sign in helper tells me my account is STILL BLOCKED.

dozens of Account Reinstatement request, and verifications later I get an email telling me to either be persistent or make a new account. Thanks Krissy

I have broken no code of conduct, I simply am stuck with,
"You've tried to sign in too many times with an incorrect account or password."
It has been like this for 3 weeks. My life is at a standstill because job interviews are stuck there in the account. My bank wants my Email verification, my games are locked because of it. EVERYTHING IS STUCK BECAUSE OF THIS. All my devices are locked because of this.

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Jeronimo Fuerte 31,080 Reputation points Independent Advisor
    2025-12-12T01:04:56.6033333+00:00

    Sorry to hear that you’re having trouble signing in. Please try the options below:

    1. Clear cookies and cache in your browser, then close and reopen the browser and try again.
    2. Try a Private/InPrivate window in Microsoft Edge. If your account has a secondary alias (additional sign-in email/phone), try signing in with that alias instead of the primary one.
    3. Test on a different network (for example, a mobile hotspot). If possible, you can also temporarily use a VPN just to test whether the issue is network-related.

    If you get a message that says the account is blocked, please try this form:
    https://www.microsoft.com/digitalsafety/account-reinstatement


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