Sorry to hear that you’re having trouble signing in. Please try the options below:
- Clear cookies and cache in your browser, then close and reopen the browser and try again.
- Try a Private/InPrivate window in Microsoft Edge. If your account has a secondary alias (additional sign-in email/phone), try signing in with that alias instead of the primary one.
- Test on a different network (for example, a mobile hotspot). If possible, you can also temporarily use a VPN just to test whether the issue is network-related.
If you get a message that says the account is blocked, please try this form:
https://www.microsoft.com/digitalsafety/account-reinstatement