I have already tried to implement the suggestions for lagging in a word document but it has not fixed the problem

Question

I am experiencing lagging in my word document creation. I have already tried your suggestions but to no avail. How can I speak to someone ?

Answer 1

If you are experiencing lagging issues in Microsoft Word and the previous suggestions have not resolved the problem, you may want to consider contacting Microsoft support for further assistance. You can reach out to them through the Office help center where you can find options for support and feedback. Additionally, ensure that your version of Office is up to date, as updates can often resolve performance issues.

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References:

• Troubleshoot problems that occur when you start or use Word
• An Office program is slow or may stop responding (hang) when you open a file from a network location

Answer 2

Dear @Tamara Pluckrose,

Thank you for posting your question in the Microsoft Q&A forum.

Before giving you the best solution, could you please confirm these questions below to help me diagnose the issue more effectively: 

• Are you using a work/school account (@company.com) or a personal account (@outlook.com, @hotmail.com)?
• Does the lag affect all documents or specific files only?
• Does the issue occur on another PC/Mac or when signed in with another account?
• Is the document saved in OneDrive/SharePoint/Teams, a network drive, or local (C:)?
• Could you please share which troubleshooting steps you have already tried so far?

Here are some Microsoft's articles you can follow (refer to Q&A Assists's answer):

• Troubleshoot problems that occur when you start or use Word
• An Office program is slow or may stop responding (hang) when you open a file from a network location

Moreover, here are some simple troubleshooting steps I recommend you try again:

Step 1: Test in Safe Mode

Right-click the Start button (lower-left corner) in Windows, and click Run. Alternatively, you can press the Windows logo key and the R key on your keyboard. Type winword /safe, and click OK.

For reference: Open Office apps in safe mode on a Windows PC

Step 2: Disable Add-ins

File > Options > Add-ins > Manage COM Add-ins > Go > Uncheck all > Restart Word.

Step 3: Repair Office

If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. If that doesn't work, you can try repairing it. When you're done, you might need to restart your computer. For reference, please follow: Repair an Office application

Step 4: Update Office

File > Account > Update Options > Update Now.

If you want to reach out to Microsoft Support, here's Microsoft Official Support site: https://support.microsoft.com/contactus

Note: Please understand that as forum moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

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