log in issues

Question

I cannot sign in as my account is associated with an old now non existent email

Answer 1

If you are unable to sign in because your account is associated with an old, now non-existent email, you will need to contact your Microsoft representative or the support team for assistance. They can help you update your account information or reinvite you to the workspace using a new email address.

Additionally, if you are using a Work or School account, your organization's help desk may also be able to assist you in recovering access to your account.

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References:

• Why can't I sign in to Services Hub with my preferred email account?
• I'm unable to sign in using my MSA.

Answer 2

TY how do i connect with a Microsoft representative

Answer 3

Hello,

Do you have the correct password? If so, on the page asking for verification code sent to the email you don't have access to, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.