Flagged Email - Tasks, 2 email accounts, tasks not showing in Ms ToDo

Robert C 1

Hi,

I have 2 email accounts in my Ms Outlook. 1 private, 1 business. Whenever I flag an email for the task list it doesn't show up in my Ms To Do App.

In my Tasks overview, I see I have 3 tasks lists: Takenlijst (dutch for tasks), Tasks and Taken (my computer). Whenever I flag a business account email it goes to Takenlijst and doesn't show up in my Ms TODO. If I copy it to Tasks, it does show up.

It looks like whenever I flag a business email it is added to my private account task list and doesn't sync to my business account. How do I make private email flagging go to Takenlijst en when flagging business email it's going to Tasks?

ChristyZhang-MSFT 24,976 Reputation points Microsoft Vendor

2021-10-07T01:55:56.057+00:00

Hi @Robert C ，

Welcome to our forum!

I have updated my reply below, please remember to check it!

1 answer

ChristyZhang-MSFT 24,976 Reputation points Microsoft Vendor

2021-10-07T07:04:37.697+00:00

Hi @Robert C ,

According to your description, I have done research and test on my Outlook client and MS To Do. When I flag an email as task, it is not displayed on MS To Do and when I copy it to task, it will be displayed on MS To Do, which reprodued your issue. I think it's by design.

It looks like whenever I flag a business email it is added to my private account task list and doesn't sync to my business account.

I noticed that the task by flagging is shown up under To-do-list instead of under my business account nor my private account in Outlook client. So I don't think it has anything to do with private account.

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Robert C 1 Reputation point

2021-10-07T08:03:12.427+00:00

Hi,

But don't you agree that when I flag an email on account A, it should be on the task list of account A? And when I flag an email on account B it should be on the task list of account B?

The fact I have 2 task lists for 2 accounts in outlook and one is never used because all tasks go to 1 of the lists is not how it should be?

Perhaps all outlook tasks are added to a primary account?

ChristyZhang-MSFT 24,976 Reputation points Microsoft Vendor

2021-10-07T08:27:17.337+00:00

Hi @Robert C ,

Thanks for your reply!

As far as I know, tasks by flagging will be displayed in To-Do List, and To-Do List points to your default data file. Please check whether your default data file is your personal account here(File>Account Settings>Account Settings…>Switch to Data Files).

Robert C 1 Reputation point

2021-10-07T09:29:36.67+00:00

I am a user so I do not understand what you just said. I want that when I flag my business email (exchange server) that it comes in the Tasklist belonging to that exchange account and not the private email task list..

ChristyZhang-MSFT 24,976 Reputation points Microsoft Vendor

2021-10-08T09:33:15.127+00:00

Hi @Robert C ,

Thank you for your reply and sorry that I didn't explain clearly to you in my last reply!

Suppose you have configured two accounts a and B in the same profile(File>Account Settings>Account Settings…, as showning in the below figure).

Generally, the data file of the first added account A is the default data file(File>Account Settings>Account Settings…>Switch to Data Files).

So the To Do List in the Calendar view will be displayed as the list of account A. However, the emails from the two accounts by flagging will only be displayed in the To Do List. This is by design that after you flag messages as tasks from different accounts and they can't be displayed in the list of corresponding accounts.

Robert C 1 Reputation point

2021-10-08T09:53:50.323+00:00

Hello,

Thank you for all the effort. I changed the data file and now it is working!! :)

Personally, I find it weird you can have 2 email accounts, 2 corresponding agenda's but for the task list there can be only 1.

ChristyZhang-MSFT 24,976 Reputation points Microsoft Vendor

2021-10-11T06:28:09.297+00:00

Hi @Robert C ,

I'm glad your problem has been solved. For your doubts, I can only say that this is the inevitable situation of configuring several accounts in one profile. As I mentioned in my last reply, because to do bar can only display one default data file, it can only display one list. Anyway, I'm so happy that your issue is getting better. If you think my reply is helpful to you, please remember to mark the useful reply as the answer. Have a nice day~
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Flagged Email - Tasks, 2 email accounts, tasks not showing in Ms ToDo

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