Need to cancel account that you're charging me for that I never asked for me for that I never asked for

Question

You are charging me $21 and something cents twice this month and I don't even have an account with you need to fix this before I get a lawyer involved

Answer 1

To cancel a subscription or account that you believe you are being charged for without your consent, you can follow these steps:

1. Identify the Subscription: First, check if you have any subscriptions associated with your email or account that you may have forgotten about. This could include free trials or services that automatically convert to paid subscriptions.
2. Cancel the Subscription: If you find a subscription, you can cancel it through the Microsoft 365 admin center or the relevant service portal. If you have an account but are unsure how to proceed, you can contact Microsoft support for assistance.
3. Contact Support: If you believe you are being charged incorrectly and do not have an account, it is best to contact Microsoft support directly. They can help you resolve billing issues and investigate any unauthorized charges.
4. Document Everything: Keep records of all communications and transactions related to this issue, as this may be helpful if you need to escalate the matter.

If you need further assistance, you can reach out to Microsoft support for specific guidance on your situation.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• How do I cancel my free trial?

Answer 2

Hi, raymond nydam

Welcome to Microsoft Q&A forum.

Sorry for this frustrating experience that you're facing. Since the community forum is not authorized to investigate your account's details, it is best recommended to contact Microsoft Support for direct assistance.

Contact Microsoft Support

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account subscription. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 3

Hi, I'm John! I will help you with this.

If you haven’t already, I recommend checking your Microsoft account for recent purchases or subscriptions using the steps here:

• If you don't recognize a charge on your account, go to https://account.microsoft.com/billing/payments and select "Investigate".
• "How to investigate a billing charge from Microsoft" https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account. In that case, you can contact Microsoft Support’s billing team directly through that page to review the charge with them and request a refund if needed.

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Let me know how it goes or if you have any further questions or concerns.