How to fix error that do not appear pop-up to sign in account on windows setting/ accounts/access work or school of [Moderator note: personal info removed] system

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How to fix error that do not appear pop-up to sign in account on windows setting/ accounts/access work or school of [Moderator note: personal info removed] system

Luca, Nguyen Gia Duong 0

Hi Team,

We got issue to sign in teams room account in [Moderator note: personal info removed] system on windows setting/account/access work or school. We tried to sign in account but that pop-up appeared a moment and closed suddenly, so it made us can not sign in because that pop-up did not appear properly to sign in

Can you give me any advices and solution to fix that issue?

Regards.
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Answer 1

Jeanie H 9,290 Microsoft External Staff Moderator

Dear @Luca, Nguyen Gia Duong,

Thank you for posting your question in the Microsoft Q&A forum.  

Based on my understanding, when you click 'Connect' in 'Access work or school,' a pop-up appears for a moment and then closes suddenly, is that correct?

Could you please help me answer the following questions so I can determine the root cause:

Could you try connecting to a different network and see if the issue persists?
In your tenant, are you the only one experiencing this issue, or are multiple people affected?
Please create a new local user account (a new Windows profile) and try to sign in to 'Access work or school' from that new profile to see if it works.
Go to Credential Manager > Windows Credential Manager > Find any entries related to your work/school account, Office 365, or similar services > Remove them.
Could you check in Settings > System to see if your Windows requires an update? If so, please try updating it.

Please help me perform the steps above and then let me know the complete results. From there, I can determine the cause and the scope of the impact, allowing me to provide the next steps based on your specific scenario.

Looking forward to your response!

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Luca, Nguyen Gia Duong 0 Reputation points

2025-12-15T03:20:51.95+00:00
Hi Jeanie,

"When you click 'Connect' in 'Access work or school,' a pop-up appears for a moment and then closes suddenly, is that correct? " Yes, that is correct

"Could you try connecting to a different network and see if the issue persists?"
Yes, we tried other network but it still got that issue

"In your tenant, are you the only one experiencing this issue, or are multiple people affected?"
We have 4/5 rooms which got the same problem

"Please create a new local user account (a new Windows profile) and try to sign in to 'Access work or school' from that new profile to see if it works."
The local IT said that their standard has to sign in account in accounts setting/access work or school but on that didn't appear the pop-up to sign in

"Go to Credential Manager > Windows Credential Manager > Find any entries related to your work/school account, Office 365, or similar services > Remove them."
In 1 room that appear pop-up to sign in, we sign out account from previous device and try to sign in account on crestron flex then It got that issue

"Could you check in Settings > System to see if your Windows requires an update? If so, please try updating it."
We already updated the latest version and all new window update

I hope my answers can help you know more about that problem so can you give me any next steps to solve that.

Regards.
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-15T03:47:24.1833333+00:00

Dear @Luca, Nguyen Gia Duong,

Thank you for your quick response!

Based on the error message, I was able to find a related article. The error code 80180014 clearly indicates that there is an enrollment restriction set up by your organization's IT team. In this situation, you must contact your system administrator directly, as they have the necessary access to check and modify the Entra ID/Intune policies. The common cause for this error is that the user's account or the device itself is being blocked from enrolling due to enrollment restrictions set by your organization's IT administrator.

Please ask them to check the MDM Enrollment Restrictions for me.

In the Microsoft Intune admin center, they should navigate to Devices > Enrollment > Device platform restriction > then choose a specific device type restriction. Then choose Properties > Edit (next to Platform settings) > set Allow for Windows (MDM). Click Review + Save.

This is the link about that error code. Troubleshooting Windows device enrollment problems in Intune - Intune | Microsoft Learn

Please help me reach out to them first. If the issue still persists, you can also ask them if there are any other policies preventing your access (since multiple people in the tenant are also affected), so they can check those too.

Also, help me update me with the results; I am still here and following this case, so rest assured.
Luca, Nguyen Gia Duong 0 Reputation points

2025-12-15T08:11:25.6766667+00:00

Hi Jeanie,

Thanks for your information. We will try it.

For 4/5 rooms that got the pop-up issue on setting accounts. Can you tell me any advices to solve that?

Regards.
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-16T04:50:45.95+00:00

Dear @Luca, Nguyen Gia Duong,

Could you please help me clarify this "For 4/5 rooms that got the pop-up issue on setting accounts"? I want to make sure I understand correctly so I can help you.

I’m here to help once I have a bit more information from you.
Luca, Nguyen Gia Duong 0 Reputation points

2025-12-16T05:01:21.3233333+00:00

Hi Jeanie,

My clients have to sign in Microsoft Teams Room account in settings/accounts/access work and school to access MTR on crestron flex kit to access MTR on crestron flex kit.

However, they pressed connect that pop-up appeared shortly and closed suddenly. Hence, they can not sign in their account on that and they have 4 rooms got the same issue.

That is problem we got at this time. Can you give me some advices or next steps to fix it

I am looking forward to receiver any response from you.

Regards.
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-16T23:26:30.2266667+00:00

Dear @Luca, Nguyen Gia Duong,

I'm currently reviewing and researching your case. Please give me a little time, I’ll get back to you later today. Thank you so much!
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-17T04:18:54.01+00:00

Dear @Luca, Nguyen Gia Duong,

Could you please confirm if you have completed the setup according to these instructions? This specific configuration is designed to enable automatic login.

However, given the unique requirements of your device setup, it involves some advanced Intune configurations. Because of the technical complexity involved, I highly recommend raising a support ticket so the Microsoft technical team can provide a direct.

Reference: Windows Autopilot and Autologin for Teams Rooms on Windows

Furthermore, since there are no pop-up error messages appearing, I don't have the necessary diagnostic tools to pinpoint the exact cause of the failure. The Microsoft technical team, however, has specialized tools to investigate the backend logs. They can identify the root cause and provide you with a detailed, step-by-step guide to resolve the issue.

Please help me ask Global Admin to follow this instruction to submit ticket in Admin Center.
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-18T01:47:46.4766667+00:00

Dear @Luca, Nguyen Gia Duong,

I have a question above, so when you have some free time, please help me answer it. I’m still here and following up on this case, so don’t worry! I really look forward to hearing back from you!
Luca, Nguyen Gia Duong 0 Reputation points

2025-12-18T09:52:50.1333333+00:00

Hi Jeanie,

This issue was resolved after we had done the re-image with the latest file from Crestron team and now we can sign in with this way but it only got issue with MDM enrollment

Now my local client is checking with regional teams about their policies that related to MDM problem to fix it. so I will update you, if I have any information for them

Thanks for your support during these time

Regards.
Jeanie H 9,290 Reputation points Microsoft External Staff Moderator

2025-12-18T23:26:12.81+00:00

Dear @Luca, Nguyen Gia Duong,

Thank you very much for the update and your detail. I truly appreciate it! Please feel free to keep me posted once your local client receives feedback from the regional teams regarding the MDM-related policies. I’ll be happy to assist further if needed. Also, you may consider accepting our conversation. This will help other community members easily find the information and reach out through this post to refer if they encounter a similar situation.

Thanks again for keeping me informed, and I appreciate your patience and cooperation throughout this process.

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How to fix error that do not appear pop-up to sign in account on windows setting/ accounts/access work or school of [Moderator note: personal info removed] system

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