Camera in Teams Meeting Room shuts down whenever I connect a laptop to the tablet for screen sharing

Question

The Logitech camera in Teams Meeting Room shuts down whenever I connect a laptop to the tablet for screen sharing or presentation during the Teams Call / Group meeting.

Answer 1

The issue you're experiencing with the Logitech camera shutting down when connecting a laptop for screen sharing in a Teams Meeting Room could be related to USB connection problems or conflicts with the camera's configuration. Here are some steps you can take to troubleshoot the problem:

1. Check USB Connections: Ensure that the camera is securely connected to the Teams Rooms device. If you're using USB extenders, avoid them if possible, or ensure they are compatible with the camera.
2. Camera Configuration: Verify that the camera is not mistakenly configured as a content camera. If it is, set the content camera to none in the Teams Rooms app settings.
3. Power Supply: Make sure the camera is powered on and that any external power supply is connected properly.
4. Firmware Issues: Check if the camera firmware is up to date. If a recent update was made, it might not have completed successfully, causing the camera to malfunction.
5. Reset the Device: If you're using an all-in-one video bar, try resetting the power of the device. Some devices may have a reset button.
6. Contact Manufacturer: If the issue persists, consider reaching out to Logitech support for further assistance, as there may be specific compatibility issues with the Teams Rooms setup.

These steps should help in diagnosing and potentially resolving the camera shutdown issue during screen sharing.

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References:

• The Camera status is Unhealthy

Answer 2

Dear @Chin, Kok Loong,
Thank you for posting your question in the Microsoft Q&A forum. From your description, it sounds like the room camera stops showing video whenever you connect your laptop to the Teams Meeting Room tablet to share your screen. I know this can disrupt the meeting experience, and I’m here to help.

To better assistance, could you please confirm following information:

Which meeting layout is currently selected on the Teams Room console (e.g., Front Row, Gallery, Content + Gallery)?

Does the room camera resume automatically after you stop sharing your screen?

Are the HDMI and USB cables connected directly to the room compute, or through an extender/hub?

Has the Teams Rooms device or Logitech camera firmware been updated recently?

Does this behavior occur with every laptop, or only specific devices?

Are you sharing content via HDMI, USB‑C, or wireless casting?

In the meantime, I recommend some steps below:

• Switch the room layout to Gallery or Content + Gallery during sharing.
• Ensure all HDMI/USB‑C cables are securely connected on both the laptop and room console.
• Disconnect and reconnect the camera cable at the room compute, then restart the Teams Room system.
• If available, try sharing content from another laptop to compare behavior. I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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