Stolen pc - cant remember my 'old' account

Question

Hi. Need help accessing my billing account so I can use MS Office. You can send email to [Moderator note: personal info removed] or to my phone [Moderator note: personal info removed]. I've tried to call but your AI is s...

Answer 1

Since this forum is a public platform, so we have modified your question to hide your personal for privacy. For future posts, kindly avoid sharing personal or organizational information to protect your data. 

Hello @Jens Meier,  

Thank you for reaching out to the Q&A forum! 

I hope you understand that this is a community forum, and as a moderator, I do not have the authority to contact you directly by phone or email as requested.  

Also, this forum primarily focuses on technical issues related to Microsoft 365 and Office products. Matters involving invoices, subscriptions, and charges are typically handled by Microsoft’s Billing Support Team.     

However, I’ll try my best to help point you in the right direction. I noticed that your post is tagged under “For business,” and the billing summary includes a link to the Microsoft 365 Admin Center. Could you please clarify the following: 

1. Can you confirm whether the subscription you purchased is a Microsoft 365 Business plan? If so, which specific plan is it (e.g., Business Standard, Business Premium, or Enterprise)? 
2. When you mentioned that you forgot your account, do you mean you only forgot the password, or have you completely forgotten both the email address and the password? 
3. If this is indeed a business account, does anyone else in your organization have access to the Microsoft 365 Admin Center, or are you the only admin? 

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to identify the root cause and find a solution.              

Looking forward to hearing from you.         

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