Unable to book AI-900 Certifications

Question

Hi,

I am unable to book AI-900 fundamentals certifications. Its keep giving an error as below :

Unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

site URL - https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK

Kindly fix this and provide me the solution ASAP.

Regards,

Manjushri

Moved from Azure AI Search

Answer 1

If you are encountering an unexpected error while trying to book the AI-900 certification, it is advisable to try the following steps:

1. Retry Later: Sometimes, the issue may be temporary. Wait for a while and try booking the exam again.
2. Clear Browser Cache: Clear your browser's cache and cookies, then attempt to book the exam again.
3. Use a Different Browser: If the issue persists, try using a different web browser or device to see if that resolves the problem.
4. Contact Support: If the error continues, it is best to reach out to Microsoft Certification Support for assistance. They can provide help with scheduling issues and may have more information about the error you are experiencing.

You can find support through the Microsoft Certification Support forum, where moderators typically respond within one business day.

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References:

• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge 2020: Free Certification Exam

Answer 2

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.