The excel, Word and the Power point disappear from the PC screen with computer still ON.

Question

The excel, Word and the Power point disappear from the PC screen with computer still ON.

This happens after you have worked for about 2mins but the computer still remained On.

Answer 1

It sounds like you may be experiencing an issue where Microsoft Office applications (Excel, Word, PowerPoint) are closing or disappearing from the screen unexpectedly. This could be due to several factors, including display driver issues, hardware acceleration settings, or conflicts with other software.

Here are some steps you can take to troubleshoot the issue:

1. Check for Display Driver Updates: Ensure that your display drivers are up to date, as outdated drivers can cause display issues with Office applications.
2. Disable Hardware Acceleration: Sometimes, hardware acceleration can cause problems with how Office applications display. You can disable hardware acceleration in Office by going to File > Options > Advanced, and then under the "Display" section, check the box for "Disable hardware acceleration."
3. Repair Office: You can try repairing your Office installation. For Windows 10, go to Settings > Apps > Apps & features, find your Office installation, select it, and then choose Modify to perform a repair.
4. Check for Conflicting Software: Ensure that there are no other applications running that might interfere with Office. Sometimes, third-party software can cause issues with how Office applications behave.
5. Run Office in Safe Mode: You can start Office applications in Safe Mode to see if the issue persists. To do this, hold down the Ctrl key while starting the application, which may help identify if the problem is related to add-ins or settings.

If these steps do not resolve the issue, consider checking the Microsoft support site for more specific troubleshooting related to your version of Office.

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References:

• Display issues in Office client applications
• Troubleshoot opening a blank screen when you double-click a file icon or file name in Excel

Answer 2

Hi, I understand how confusing that can be when apps just vanish while the computer stays on. This usually happens if the programs crash or if there’s an issue with the user profile or system resources. Let’s start simple: after the apps disappear, can you still see the taskbar and other programs running? Try pressing Ctrl+Alt+Del and opening Task Manager to check if Excel, Word, or PowerPoint are still listed. If they’re gone, restart the PC and see if the issue repeats. Also, make sure your Office apps are updated and check if Windows recently installed updates. Do you notice this happening only with Office apps or with other programs too?