Locked out as only global admin on account > Need MFA reset

Question

I am currently locked out of my global admin account, and I am the only global admin user, no other backup authentication exists so I need help resetting MFA.

I have opened a ticket but can't see to get anywhere.

@Raja Pothuraju can you send me private message? Seems to be the same case as others.

Answer 1

Hello Kaleb L,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.