M365 Copilot app keeps getting uninstalled automatically Win 11 24H2

Question

Hello Everyone,

we have a weird situation where we deploy M365 Copilot app through Intune and the app gets uninstalled automatically after few hours, we have no policy or anything that could lead to automatically uninstall the app. we have checked everything.

does anyone have the same issue ?

Answer 1

If you have an old deployment removing the OLD Microsoft.MicrosoftOfficeHub appx package, it's killing the copilot desktop app.

The new Microsoft 365 Copilot desktop app is literally the exact same background package as the original Office Hub. Microsoft did not build a brand-new application; they rebranded and updated the existing package container to shift focus toward their AI features.

 

Identical Package Architecture

• Same Package Name: Under the hood, the application still uses the exact same AppX identifier: Microsoft.MicrosoftOfficeHub.
• Same Store ID: Both versions share the identical Microsoft Store product identifier (9WZDNCRD29V9).
• Automatic Overwrites: If you have the old Office Hub or "Microsoft 365 (Office)" app installed, standard Windows updates automatically overwrite it and transform the shortcut into the new Copilot app. [1, 2]

--I could be wrong, but that's what I'm seeing.

Answer 2

I can confirm the same issue here as well.
Checked several installation types...

• MS Store
• CompanyPortal via Intune (required and available assignment)

Always the same behaviour

I checked several Policies and couldnt find anything that can cause this issue...

After an installation it takes from 1 to x hours and the App dissapers...

Anyone has a clue why ???

Cheers

Marcel

Answer 3

Same problem here as well. We have checked policies etc, and there is nothing to be found. Still the app gets uninstalled.