Config Beedle Parent app

Question

Numerous attempts with this msg Something went wrong.

We were unable to get your subscription information. Please return to the original AppSource/Marketplace listing and try again.

Answer 1

The error message you are encountering, "We were unable to get your subscription information," suggests that there may be an issue with retrieving your subscription details from the AppSource or Marketplace. Here are some steps you can take to troubleshoot this issue:

1. Check Subscription Status: Ensure that your subscription is active and that there are no issues with your account.
2. Retry the Process: Sometimes, temporary issues can cause this error. Try returning to the original AppSource or Marketplace listing and attempt the process again after a short wait.
3. Clear Cache and Cookies: Clearing your browser's cache and cookies can resolve issues related to stored data that may be causing conflicts.
4. Use a Different Browser: If the problem persists, try accessing the AppSource or Marketplace from a different web browser or device.
5. Contact Support: If none of the above steps work, consider reaching out to Microsoft support for further assistance.

Following these steps should help you resolve the issue with your subscription information.

Answer 2

Hi @Sandra Toth, 

Welcome to the Microsoft Q&A forum.      

Thank you for reaching out regarding the issue you encountered with the Beedle Parent app. I appreciate your patience and the information you’ve shared. 

The message you’re seeing typically indicates that the app is unable to retrieve your subscription information from its source. 

Please note that Beedle is a third-party application integrated with Microsoft Teams via AppSource, and its subscription management is handled by Beedle rather than Microsoft. Common reasons for this error include the app not being installed from AppSource, the sign-in account lacking an active Beedle subscription, or cached data/network restrictions preventing subscription verification. 

The Q&A Assist response correctly summarized key troubleshooting steps, including checking your subscription status, retrying the process from the original AppSource listing, clearing cache and cookies, using a different browser, and contacting Microsoft support if the issue persists. 

I’d like to provide some additional information, which I hope will be helpful to you: 

1/ Verify installation source:  

Make sure the Beedle Parent app was installed directly from the official Beedle AppSource listing. Installing from unofficial sources can cause subscription validation issues. 

2/ Sign in with the correct account:  

Confirm that you are using the Microsoft 365 account associated with your Beedle subscription. Using a personal account or an account without the subscription can trigger this error. 

3/ Contact Beedle Support:  

Since Beedle is a third-party app, subscription management and technical support are handled by Beedle. Their contact details are available on the AppSource page or Contact | Beedle. 

 

Note: Microsoft is providing the above information as a convenience to you. Some of the websites are not under Microsoft's control. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.    

 

If you need further assistance or have any other questions, please feel free to share them in the comments so I can continue assisting you.

Thank you again for reaching out and for your understanding. 

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