My account was hacked and my email was changed.

Jozek Bartysiak 0 Reputation points
2025-12-16T17:25:08.06+00:00

Hello my account has been hacked, email was changed and security questions were made I still have old email for it tho any chance I could get some help to recover it? I'm using my other account now


Moved from: Microsoft 365 and Office | Access | For home | Windows

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 31,010 Reputation points Independent Advisor
    2025-12-16T19:46:19.3833333+00:00

    Hey there! Nice to meet you!

    The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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