Outlook message pop out does not have Copilot

Question

When using the "Pop Out" option for a reply email, the new window does not have access to Copilot.

How do you correct this so that Copilot is also available on the Message window?

Answer 1

Hi @Jason Linville,

Thank you for posting your question in the Microsoft Q&A forum.

I understand you’re using Classic Outlook for Windows and when you choose “Pop Out” for a reply, the new message window doesn’t show Copilot. In Classic Outlook, Copilot features are available, but where the Copilot entry points appear can depend on your build, channel, and a few settings, in some scenarios the pop‑out compose window may not load them even though Copilot works elsewhere.

You can see: Copilot is now available in classic Outlook for Windows.

Here are a few things you can check:

1/ Confirm your Copilot eligibility and sign‑in account:

Make sure the account you’re using in Outlook has a Copilot license (work/school or an Outlook.com account if applicable). If Copilot is missing, first verify licensing and sign‑in, then refresh the license in any Microsoft 365 app.

• You can check it by login to: https://portal.office.com/account/?ref=Harmony#subscriptions and look under Licenses.
  
• Your IT admin can also check by following this instruction.

2/ Update Classic Outlook and verify the update channel:

Copilot features in Classic Outlook rolled out on specific builds (e.g., Summarize is available starting 16.0.17028.10000, and Coaching/Draft starting 16.0.17231.20182) on Current Channel or Monthly Enterprise Channel. If you’re on Semi‑Annual Enterprise, Copilot won’t light up, switch to Current or Monthly Enterprise and update Outlook. Your IT admin can set channels via Intune or Cloud Update if needed.

3/ Turn on required privacy settings:

In any Microsoft 365 app, you can go to File Account > Account Privacy > Manage Settings and make sure “Experiences that analyze your content” and “All connected experiences” are enabled.

These settings control whether Copilot shows in the apps.

You can find detailed instructions for these 3 steps here: How to find and enable missing Copilot button in Microsoft 365 apps.

4/ Submit support ticket:

If you've checked the above things and the issue persists, I recommend reaching out to your IT admin and ask them to submit a support ticket directly to Microsoft Support and share your Outlook version/build and update channel so engineering can review tenant configuration and policy interactions affecting compose windows.

You can create a support ticket by sign in to the Microsoft 365 Admin Center following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn to raise a support ticket from admin center or calling the phone support to contact Microsoft Support: Customer service phone numbers - Microsoft Support.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.

I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution.

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time.

I'm looking forward to hearing from you.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Currently, there is no specific information available in the provided context regarding the availability of Copilot in the pop-out message window in Outlook. If Copilot is not accessible in that window, it may be due to the way the pop-out feature interacts with the Copilot functionality.

To troubleshoot, ensure that your Outlook and Microsoft 365 applications are updated to the latest version, and check if there are any settings or policies in your organization that might restrict Copilot's functionality in pop-out windows. Additionally, consider reaching out to your Microsoft 365 admin for further assistance regarding licensing and feature availability.

---

References:

• Sign-in issue when opening the Sales pane in Outlook
• Copilot is missing, disabled, or doesn't work correctly

Answer 3

Hi @Jason Linville,

Thank you for following up, and I hear you, when a feature behaves differently in a pop‑out window, it’s natural to assume it may simply be a UI or behavioral gap, and in many cases that is exactly what’s happening.

At the moment, Classic Outlook for Windows does not load all Copilot entry points inside the pop‑out compose window, even when Copilot is fully available in the main reading pane or main compose surface. This isn’t something we can override from the community side, and we don’t have access to engineering tools or internal configuration to change how the pop‑out window integrates with Copilot.

Because of that, the most effective way to ensure this gets visibility with the product team is through in‑app feedback. This is the channel engineering reviews when evaluating gaps, inconsistent UI behavior, or regressions, especially around scenarios like this where Copilot appears in one place but not another.

You can do this in Outlook by selecting Help > Feedback, or through the Microsoft 365 Feedback Hub > Send Feedback > Describe your proposal in detail so the team can consider it for future improvements.

Once you've submitted your feedback, feel free to share the link here in the comments. I’ll be happy to upvote it to help bring more visibility.

Additionally, since many other users have expressed similar concerns but may not know where to submit feedback, if my response has helped you better understand the situation and guided you toward a possible next step, please mark it as the “Accepted Answer.” Your action will help pin this post to the top, making it easier for others in the community who are experiencing the same issue to find your feedback and support it.  

Thank you again for your time and for raising this important usability concern. If you have any questions or need further support, please don’t hesitate to reach out at any time.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.