Start Menu - Search Does not works Properly in Windows 2016 Standard.

Jyothish 1 Reputation point
2020-08-01T06:54:29.177+00:00

Start Menu - Search Does not works Properly in Windows 2016 Standard.
Created a Setup file and configured shortcut in Start menu programs, able to see the .exe in start programs , but not able find when we search in start menu.
Same works on 2019 and 2012, does not works on 2016 Servers. any idea friends.
Tried few solutions but not succeeded , below are them
Started the Search service, and indexed , so luck
on taskbar, ended the searchui and tried checking no luck
Tried – SfC /Scannow too no luck.
Tried Deleting Data Folder in C:\ProgramData\Microsoft\Search - No luck,

Tried - DISM /online /Cleanup-Image /RestoreHealth & sfc /scannow - No Luck ,

Tried - HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search
Right-click the Search icon and choose New > DWORD (32-bit) Value. Name the new value BingSearchEnabled. - No luck

Tired - HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\BackgroundAccessApplications
Right click BackgroundAccessApplications, and select New > DWORD (32-bit) Value.
Name the value GlobalUserDisabled and set its data to 0. - Noluck ,

I see the Search and Cortana application verions is (Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy) 10.0.14393.2430.

Tried registering the Cortana with below commands, No luck.
Add-AppxPackage -Register "C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\AppxManifest.xml" -DisableDevelopmentMode
Add-AppxPackage -Register "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppxManifest.xml" -DisableDevelopmentMode

Did any one come across this issue, please help us to resolve this.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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2 answers

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  1. T. Kujala 8,426 Reputation points
    2020-08-01T17:25:26.47+00:00

    Hi @Jyothish ,

    It could be related to the user profile.

    Does this happen if you log in to the server by using a different account?


  2. Jenny Yan-MSFT 9,206 Reputation points
    2020-08-03T08:27:54.213+00:00

    Hi,
    1.Have you tried with another local admin account?

    2.Check the status of Starting:
    get-process -name shellexperiencehost
    get-process -name searchui

    3.Kindly check if any event logs have captured some errors- - Check Event logs that record Start Issue
    https://learn.microsoft.com/en-us/windows/configuration/start-layout-troubleshoot#check-event-logs-that-record-start-issues

    If there is a component of Start that is consistently crashing, capture a dump which can be reviewed by Microsoft Customer Support and Services.
    You may find phone number for your region accordingly from the link below:
    Global Customer Service phone numbers
    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

    Thanks,
    Jenny