How to get the WHT India refund if i paid through the credit card

Question

Hi I am managing Azure for my organization, i am new to azure, can u help me how to get the TDS refund , when i have paid full amount using credit card. I tried to send email to India Tax Team and got the response they will take this case and ask to raise the case .

Please note that the customer needs to log a support ticket for assistance with the TDS refund for credit card accounts

I tried its auto closed by azure. Can u help me the complete step by step process. It will be highly appreciated .

Answer 1

Hello Jude Jegan

Thank you for posting your query on Microsoft Q&A platform.

For India customers, TDS/WHT refund must be processed through an Azure Billing support ticket. Emailing the India Tax Team only acknowledges your request, the actual refund cannot start unless a valid billing ticket is created.

If your support case auto‑closed, follow the exact steps below. These steps are based on Microsoft's official process and the recommended troubleshooting sequence used by Azure Billing Support.

Reference: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/withholding-tax-credit-india

To create billing support request with the azure team, please carefully follow below instructions below to avoid getting stuck in endless loop and let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. Click Switch to old experience button on right

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

If you have any other queries, please do let us know.

Thanks,

Suchitra.

Answer 2

To get a refund for the Withholding Tax (WHT) in India after paying through a credit card, follow these steps:

1. Prepare Required Documents:
   • Complete the Withholding Tax Credit Form.
   • Obtain a digitally signed TDS Certificate (Form 16A) issued by the Indian Income Tax Department.
2. Submit a WHT Request:
   • Open a support ticket with Microsoft support to submit your WHT request. This is necessary for processing your refund.
3. Follow Up:
   • If your ticket is auto-closed, you may need to provide additional information or clarification. Ensure that all required documents are attached and correctly filled out before resubmitting.
4. Approval Process:
   • Once your request is submitted, it will go through an approval process. If there are any issues, the review team may ask for corrections or additional information.
5. Refund Process:
   • After your claim is approved, your overpayment will be refunded directly to your credit card. This will be reflected in your next billing cycle.

If you have further questions or need assistance, consider reaching out to Microsoft support directly for guidance on your specific case.